I paid for the subscription, but I still can't respond to travelers' requests. Why? I am a licensed guide in Togo and Benin.

Please note that the subscription price depends on the country where you operate as a tour guide. If you provide services in several countries, a separate subscription is required for each. This ensures visibility and access to traveler requests in all the places where you offer tours.

To renew your subscription for the next 365 days, you can pay using a credit card, PayPal, Google Pay or Apple Pay. Log in to your profile, go to the "BUY A SUBSCRIPTION" section in the drop-down menu, select your preferred payment method and follow the instructions to complete the transaction. After successful payment, you will receive a confirmation email from our system and a notification from your bank.

Your profile will be activated immediately, but in some cases, you may need to refresh the web page or log out and log back in for the update to be reflected. You can check the new subscription date - it will be displayed in red text under your profile picture (visible only to you).

We are glad you have joined our community and look forward to working with you! If you have further questions about accessing payments or messages, please contact our support team at [email protected] or on social media. We are here 24/7/365 to help!