Terms and Conditions for using the services
PRIVATE GUIDE WORLD - Terms of Use
Last updated: June 1, 2025
Welcome to PRIVATE GUIDE WORLD (“we,” “us,” or “the Platform”). These Terms of Use govern the access and use of our online platform, available at www.pg.world and through our mobile applications (“the Services”), which connects local tour guides with travelers worldwide.
By registering or using our Services, you agree to be bound by these Terms. If you disagree, please refrain from using the Platform.
1. DEFINITIONS
- Tour Guide: An individual or business entity offering tour-related services via the Platform, who may subscribe to promote their services.
- Tourist: A registered user browsing, contacting, or hiring guides. The Platform does not charge tourists.
- Subscription: An annual paid service allowing guides to publish their profile and interact with tourists.
2. ELIGIBILITY
- Users must be at least 18 years old and have full legal capacity.
- Tour guides must provide accurate and up-to-date information when creating their profiles.
- We reserve the right to suspend or terminate any account that provides false or misleading information.
3. PLATFORM ROLE
PRIVATE GUIDE WORLD is a marketplace platform. We do not organize tours or employ tour guides. All communication, agreements, and financial arrangements between tourists and guides occur independently of the Platform.
We are not responsible for the quality, accuracy, safety, legality, or delivery of any service offered or provided by a guide.
4. SUBSCRIPTION & PAYMENTS (FOR GUIDES ONLY)
- Only verified tour guides are eligible to purchase subscriptions to publish their services.
- Subscriptions are paid annually via integrated payment systems (e.g., Stripe, PayPal).
- Subscriptions are non-refundable, except where required by applicable law.
- Tourists are not required to pay for access to the Platform or to communicate with guides.
- The subscription cost for each country can be found at this link; please note that the subscription cost amount is subject to change without prior notice.
PRIVATE GUIDE WORLD takes no commission from guide-tourist transactions.
5. COMPLIANCE WITH INTERNATIONAL SANCTIONS
We comply with all applicable international trade laws and sanctions.
By using the Platform, you confirm that you do not process or attempt to process payments from or to any country or region subject to comprehensive sanctions or embargoes, including but not limited to:
- Iran
- Syria
- Cuba
- North Korea
- Crimea, Donetsk, and Luhansk regions of Ukraine
While account registration and platform browsing may be technically accessible from some of these regions, we do not allow any financial transactions or paid services involving users based in these territories. Any attempt to engage in commercial use or payment from these jurisdictions may result in account restrictions and notification to relevant authorities or payment processors.
6. USER RESPONSIBILITIES
Users agree to:
- Provide accurate, up-to-date information.
- Maintain respectful communication with other users.
- Not post illegal, hateful, fraudulent, or abusive content.
- Comply with applicable laws in their respective jurisdictions.
Tour guides are solely responsible for fulfilling any services offered and for obtaining necessary local licenses or permits.
7. ACCOUNT MODERATION & TERMINATION
We reserve the right to:
- Remove any content or profile at our discretion.
- Suspend or terminate accounts violating these Terms.
- Block access from suspicious or restricted locations or IPs.
8. INTELLECTUAL PROPERTY
All content on the Platform (excluding user-generated content) is owned or licensed by PRIVATE GUIDE WORLD and may not be copied or reused without permission.
Users grant the Platform a non-exclusive license to display their submitted content (photos, descriptions, etc.) for promotional and operational purposes.
9. DATA PRIVACY
Your use of the Platform is subject to our Privacy Policy. We use standard security measures to protect your personal information.
10. LIMITATION OF LIABILITY
We do not guarantee the accuracy or reliability of guide profiles or services. PRIVATE GUIDE WORLD is not liable for any damages resulting from interactions, bookings, or agreements between users.
11. GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction in which the Platform operator is legally registered. Any disputes shall be resolved in the local competent courts.
12. CONTACT US
For support or legal inquiries:
- Email: support@pg.world
- Social: @privateguideworld (Instagram, Facebook, etc.)
Thank you for using PRIVATE GUIDE WORLD and helping connect travelers and local experts across the globe!