Terms of Service
The service provides an opportunity for tourists to find a guide that speaks any language, and order his services:
- organizing your shopping,
- gastronomic tour
- water tour, rafting
- diving tour
- children's tour
- trekking tour
- meeting at the airport,
- accommodation in hotels
- wine tour
- tickets buying for sporting and entertainment events
- accompanying interpreter,
- routing, etc.
Using an internet resource and a functional and always accessible mobile application, the tourist can be in touch with the selected guide around the clock and travel in comfort.
Visitors have the right to:
- get information about services provided and guides candidates in full;
- use the site and mobile application at any specified time.
Using all the functionality of the Service, including creating the orders for guides can be only done by the user that followed the registration and then login procedure. Without this step, the Services will be partially available, only viewing profiles. The guides get all the functionality available only after full registration. The users of the Service must:
- read the Terms;
- carefully store and make unavailable for third parties information about the selected username and password, to prevent unauthorized actions.
Tour guide’s responsibilities
- Pay the annual subscription fee for profile publishing on web site https://pg.world including unlimited number of tours. The annual subscription fee depends on the country where a tour guide works. If a tour guide works in various countries and want to be published in each of them then a tour guide pays separate subscription fees for every country. The amount of fee for each country could be found «on this link».
- All payments should be done online in a tour guide profile section.
- Publishing of the guide's contact information (such as email, profile ID on social networks and profile ID on VoIP messengers) in the tour descriptions or on their profile page on this website is prohibited. Guide's contact information can be given to a potential customer (tourist) in a private conversation over the Private Guide messenger.
- In order to avoid conflict situations it is PROHIBITED for guides to use any copyrighted content (such as photos, videos, texts and audio materials). In case of copyright confirmation from the original author, the Private Guide World will send a notice to remove and replace copyrighted content within 2 weeks. If the copyrighted content doesn't get removed within the indicated timeframe, the Private Guide World reserves the right to limit access to the service to an extent of blocking noncompliant accounts.
Subscription and refund policy
- Payment: You authorize us to automatically bill subscription Fees based on the subscription you purchase to the means of payment. You agree to provide Us with a valid means of payment and accurate, complete and updated information required by the subscription registration form. By submitting your means of payment (e.g., credit card or PayPal account) as the form of payment, you represent and warrant that your use of such means of payment is authorized and that all information that you submit is true and accurate (including, without limitation, credit card and/or account number and expiration date). In doing so, you also authorize Us to charge to your means of payment all amounts payable by you to Us based on the subscription you selected. Failure to comply may result in the immediate suspension or termination of your access to the Service.
- Unable-to-be-processed payments: If We are unable to process your means of payment at any time, your Service account may be immediately suspended or terminated and you will remain responsible for all amounts payable by you to Us.
- Free Trial Period: We (from time to time in our sole discretion) may choose to offer new users of the Service a free preview period (i.e., period during which the user may access the Service or some part of it without first being charged a subscription fee).
- YOUR RIGHT TO NOTIFY US TO DISCONTINUE YOUR SUBSCRIPTION
- You may elect to discontinue your subscription by sending a message to [email protected].
- Your election to discontinue will take effect for the following year, provided that your election is received by Us before the cancellation deadline stated at https://pg.world.
- The Private Guide website has the right to place all and any materials provided by the guides to this website (such as profile description, pictures of tours and advertising materials) on social networks and other websites in order to promote the guides and their services, without any additional consent.
- All subscriptions will automatically renew for the following year unless your election to discontinue your subscription is received by Us.
- ALL SALES ARE FINAL. WE DO NOT GIVE FULL OR PARTIAL REFUNDS FOR SUBSCRIPTIONS THAT YOU HAVE PURCHASED REGARDLESS OF THE BASIS FOR THE REFUND REQUEST.
- The Portal offers an impressive data base of private tourist guides around the world and is committed to creating the conditions for a comfortable cooperation of both sides.
- The Company is not responsible for the quality of guides services. The responsibility for fulfilling the obligations, accompanying the tour or waiver rests solely with the guide and tourist. In case of misunderstanding the Portal is not involved in the dispute, allowing users to reach a consensus on their own.
- The Service features are aimed to provide to users with detailed information on the guide personality, his skills and other data that the guide sees fit to tell about himself. The responsibility for the content of the profiles and the information faithful representation only rests with guides.
- The Company assumes full responsibility for the site and mobile application round-the-clock service, available anywhere all over the world via Internet and Web browsers.
- The Company agrees to keep the information confidential and not to disclose data to third parties.
- The Portal is committed to further develop the existing reviews section of those who have used the guides Services willing to share experience, to provide users with more information.
- In case of unauthorized access to users’ personal data, all users will be notified within 72 hours. We also guarantee to take the fastest possible measures to stop the breach in order to protect your personal data.
- The removal or restriction of access to any user's personal data will occur upon their first demand.
System notifications delivery rules
To maintain the functionality of the Private Guide World service and for your convenience, we have introduced different categories of notifications that you can customize in your user profile settings, «on this link».
Without these required notifications, our service would not be able to function properly. By agreeing to the use of your personal information by our site, you will be receiving alerts regarding the following.
- Registration confirmation
- Password reset request
- Invoices and checks
- Tourists requests and guides responses to those requests
- Profile block and tour block
- Profile removal.
You can enable or disable the following notifications in your account at any time.
- Newsletters (promo codes /discounts)
- The new tour approval confirmation
- End of the free trial
- Changes to your profile (change of name, profile picture, adding a new tour)
- Tips for guides on improving their profiles and tours
- Notifications of users replies to comments and users feedback to your profile or tour.
In the case of force majeure (state of emergency, natural disaster, military operations, etc.) the Portal does not bear responsibility for maintaining constant contact with the guide using a Web resource and mobile applications.
The Company has the right to unilaterally change the terms of cooperation and the use of the service, as users will be notified by one of the technical means, by an email, pop-up window or other means.
Support and complaints