Terms of Use of the PRIVATE GUIDE WORLD platform

Last updated: June 1, 2025

Welcome to PRIVATE GUIDE WORLD (“we,” “us,” or “the Platform”).

These Terms of Use govern the access and use of our online Platform, available at https://pg.world and through our mobile applications (“the Services”), which connect travelers with local tour guides worldwide.

By registering or using our Services, you agree to be bound by these Terms. If you disagree, please refrain from using the Platform.

1. DEFINITIONS

Tour Guide:

An individual or business entity that creates a personal profile on the Platform to present their experience and tourism-related activities.

Tourist:

A registered user browsing profiles and contacting guides.

Subscription:

An annual paid service that allows guides to publish their profile and communicate with travelers.

Clarification:

The publication of a profile or description does not constitute an offer of services but a personal presentation for informational and contact purposes only.

2. ELIGIBILITY

Users must be at least 18 years old and have full legal capacity to participate.
Tour guides must provide accurate and up-to-date information when creating their profiles.
We reserve the right to suspend or delete any account providing false or misleading information.

3. ROLE OF THE PLATFORM

PRIVATE GUIDE WORLD is a neutral informational and communication platform.

We explicitly do not:

employ guides,
act as a travel agency or tour operator,
organize, sell, or mediate any tours or services,
supervise or guarantee user activities.

We only provide the technical environment where users can discover and communicate with each other. All communication, agreements, and any meetings that may occur outside the Platform are the sole responsibility of the users. The Platform does not “use,” “make use of,” or gain profit from any content or activities published by users. All subscription fees refer exclusively to digital visibility and communication features. We are not responsible for the quality, legality, safety, or performance of any services that guides may independently provide.

4. SUBSCRIPTIONS AND PAYMENTS (FOR GUIDES ONLY)

Subscriptions are paid annually through integrated payment systems (e.g., Stripe, PayPal).
Subscriptions are non-refundable, except where required by applicable law.
Tourists are not required to pay for access or communication.
The subscription cost for each country can be found at this link; please note that the subscription cost amount is subject to change without prior notice.

PRIVATE GUIDE WORLD receives no commission, percentage or profit from interactions or activities taking place outside the Platform.

5. COMPLIANCE WITH INTERNATIONAL SANCTIONS

We comply with all applicable international trade laws and sanctions.

By using the Platform, you confirm that you do not process or attempt to process payments from or to any country or region subject to comprehensive sanctions or embargoes, including but not limited to:

Iran
Syria
Cuba
North Korea
Crimea, Donetsk, and Luhansk regions of Ukraine

While account registration and platform browsing may be technically accessible from some of these regions, we do not allow any financial transactions or paid services involving users based in these territories. Any attempt to engage in commercial use or payment from these jurisdictions may result in account restrictions and notification to relevant authorities or payment processors.

6. USER RESPONSIBILITIES

Users agree to:

provide accurate and current information,
maintain respectful communication,
not post illegal, offensive, or fraudulent content,
comply with local laws in their respective jurisdictions.

Guide responsibility:

Tour guides are solely responsible for obtaining any licenses, permits, or complying with regulatory obligations required for their independent activities.

The Platform does not verify or certify user qualifications.

7. ACCOUNT MODERATION AND TERMINATION

Remove any content or profile at our discretion.
Suspend or terminate accounts violating these Terms.
Block access from suspicious or restricted locations or IPs.

7A. TRAVELER REVIEWS AND GUIDE RESPONSES

7A.1 Travelers may publish reviews about their communication or experience with local tour guides. Reviews must be based on genuine interactions and written in a respectful and factual manner.

7A.2 PRIVATE GUIDE WORLD moderates all reviews to verify that they comply with these Terms and do not contain offensive, defamatory, or discriminatory content. Reviews may be edited only for grammar, length, or removal of personal contact information.

7A.3 Tour guides have the right to submit a professional written response to any review. Such responses are subject to moderation and, once approved, are displayed directly below the original review.

7A.4 A review may be marked as “Disputed” or temporarily hidden during verification if the guide provides reasonable evidence that the review is inaccurate or violates these Terms. Permanent removal occurs only when a review clearly breaches our content policy or contains proven false statements.

7A.5 Travelers and guides agree that reviews and responses express subjective opinions of the respective authors. PRIVATE GUIDE WORLD is not responsible for their accuracy and does not mediate financial or personal claims arising from them.

7A.6 For user-friendly explanations, please refer to our official FAQ.

8. INTELLECTUAL PROPERTY

All Platform content (excluding user-generated content) is owned or licensed by PRIVATE GUIDE WORLD and may not be reused without permission. Users grant the Platform a non-exclusive license to display their submitted content for operational and promotional purposes.

9. DATA PRIVACY

Use of the Platform is subject to our Privacy Policy. We apply standard security measures to protect personal information.

10. LIMITATION OF LIABILITY

PRIVATE GUIDE WORLD does not control, monitor, or guarantee user interactions.

We are not responsible for:

user conduct,
services arranged outside the Platform,
any damage or loss arising from such interactions.

All meetings, services, and agreements occur entirely outside the Platform and at the users’ own risk.

11. GOVERNING LAW

These Terms are governed by the laws of the country where the Platform operator is legally registered. All disputes shall be resolved by the competent local courts.

12. CONTACT FOR SUPPORT OR LEGAL INQUIRIES:

Email: support@pg.world
Website: https://pg.world
Social: @privateguideworld (Instagram, Facebook, etc.)

Thank you for using PRIVATE GUIDE WORLD and helping connect travelers and local experts across the globe!