Privacy policy
Privacy Policy of PRIVATE GUIDE WORLD
Effective Date: July 20, 2025
Last Updated: July 20, 2025
1. Who We Are
PRIVATE GUIDE WORLD is an international online platform that connects tourists with local independent tour guides. We do not sell or mediate tour services. We only provide the infrastructure for communication and discovery between tourists and tour guides.
Our platform operates globally through our website (https://pg.world) and mobile applications (Android and iOS).
2. Data Controller
The data controller responsible for your personal data is:
PRIVATE GUIDE WORLD
Carrer del Comte Borrell 69, Barcelona, 08015, Spain
Email: support@pg.world
3. What Personal Data We Collect
We collect the following types of data:
a) Information You Provide Directly:
- Full name
- Email address
- Phone number
- Profile description and photos (for tour guides)
- Communication messages sent through the platform
b) Automatically Collected Data:
- IP address
- Device information (browser, OS, language settings)
- Geolocation data (if enabled by the user)
- Log data (pages visited, clicks, timestamps)
- Cookie identifiers (see Section 6)
c) Payment Confirmation Data (Tour Guides Only):
- Payment amount
- Payment method (e.g., Visa, Mastercard, PayPal)
- Payment status (success/failure)
- Date/time of transaction
- Country of payment origin
- Transaction ID
Note: We do not collect or store any sensitive financial data such as card numbers or billing addresses. All payments are processed securely via Stripe, our third-party payment provider.
4. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing accounts | Contract (Art. 6.1.b GDPR) |
| Subscription processing (tour guides) | Contract (Art. 6.1.b GDPR) |
| Communication between users | Legitimate interest (Art. 6.1.f GDPR) |
| Sending system or service updates | Legitimate interest (Art. 6.1.f GDPR) |
| Marketing emails (opt-in only) | Consent (Art. 6.1.a GDPR) |
| Analytics and platform improvement | Legitimate interest (Art. 6.1.f GDPR) |
| Legal compliance and fraud prevention | Legal obligation / Legitimate interest |
5. How We Use Your Data
- To register and manage your account
- To match tourists with local guides
- To facilitate messaging and service requests
- To manage guide subscriptions and payments
- To send relevant updates or alerts
- To protect against fraud, abuse, and violations
- To improve platform performance and user experience
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Analyze traffic and usage
- Store user preferences
Upon first visit, users are presented with a cookie consent banner allowing them to accept or manage their preferences.
For more details, see our Cookie Policy.
7. Data Sharing & Subprocessors
We only share data with trusted third parties that help us operate our platform:
- Stripe – Payment processing (subscription plans for guides)
- Cloudflare – CDN and DDoS protection
- Hosting providers – (e.g., AWS, Vultr)
- Analytics tools – e.g., Google Analytics
We do not sell, rent, or disclose your data to third parties for their own marketing purposes.
8. International Transfers
Data may be stored or processed in countries outside your own, including the United States and EU countries.
When we transfer data, we rely on legal safeguards such as the EU Standard Contractual Clauses (SCCs).
PRIVATE GUIDE WORLD complies with international trade and financial sanctions. As such, we do not accept subscription payments from individuals or entities located in OFAC-sanctioned countries or territories, including but not limited to Iran, Syria, North Korea, and Cuba.
While the platform may be accessible in these regions for browsing, the use of paid features (e.g., guide subscriptions) is restricted, and our payment provider automatically blocks such payments.
We reserve the right to limit access further in line with applicable laws and regulatory requirements.
9. Data Retention
- User accounts: stored until deleted by the user or by an admin due to inactivity or abuse
- Messages: retained until account deletion or per legal requirement
- Payment confirmation data: retained for 7 years to comply with financial and tax regulations
10. Your Rights (GDPR & CCPA)
You have the right to:
- Access your data
- Correct inaccurate information
- Delete your personal data
- Object to or restrict processing
- Request data portability
- Withdraw consent (where applicable)
- File a complaint with a supervisory authority
To exercise any of these rights, please contact us at: support@pg.world
Data deletion process:
If you wish to delete your account and all associated personal data, please send a deletion request from your registered email address to support@pg.world.
For security reasons, we only accept deletion requests submitted from the email associated with your account. Upon verification, your data will be permanently removed by our platform administrator.
11. Security Measures
We use industry-standard practices, including:
- HTTPS encryption
- Two-factor authentication for admins
- Regular security audits
- Limited employee access
12. Data Breaches
If a data breach is detected that may impact your rights or freedoms, we will notify affected users within 72 hours, in line with GDPR obligations.
13. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in the law, our services, or technology.
All changes will be posted on this page with an updated effective date. Significant changes will be communicated by email or in-app alerts.
14. Contact Us
If you have any questions, contact us at:
support@pg.world
PRIVATE GUIDE WORLD
Carrer del Comte Borrell 69, Barcelona, 08015, Spain
This policy is available in six languages. In case of discrepancies, the English version prevails.