• Is the application free?

    Yes, Private Guide app is absolutely free. Travelers pay only for the tours personally to the guide.

  • How do I delete my profile?

    You cannot delete your account in your personal member area by yourself. Send us an email (the address is given in "Contact us" at the bottom of the page), and within 30 minutes your page will be removed by the administration.

  • How do I contact tech support?

    To get technical support, send us an email. The address is given in "Contact us" at the bottom of the page.

  • How long does the moderation take and why do I need it?

    If you just signed up, or made some changes to your profile, the information is not immediately displayed on the site. At first, it will be checked by the administration. This is to avoid appearing compromising photos or offensive messages at the site. The moderation lasts for a maximum of 30 minutes.

  • How do I edit my profile?

    You can make changes one of two ways: through the menu in the upper right corner (1), or by selecting the desired option on the profile panel (2). Save the changes by clicking "Save" at the bottom of the page.

  • Why do some additional functions not work?

    Do not block pop-up windows without reading the information. By blocking pop-ups, you can disable useful features (as password saving), which you then can enable only through technical support.

  • Why do I need to specify detailed information about myself?

    A completely filled in profile is more efficient because:

    • The text is displayed not only in the service but also in the search engines. Unique descriptions are given high positions in the search results and are seen by a large number of people. It means that tourists are more likely to view your profile and to send you orders.
    • Your profile is a good self-presentation. The information about your education, interests and tours will attract the attention of customers.
    • Tourists want the communication with the guide to be informative and positive. A detailed description will help them get to know you better.
  • Which settings do I choose to make the application show guides closest to me?

    To find a guide in the same region, choose the menu "Search guides nearby" and turn on the location data service. The filter will select users.

  • Do you check guides that sign up to your Service?

    The Service features are aimed to provide to users with detailed information about the guide that they see fit to tell about themselves. The responsibility for its faithful representation rests with guides. Nevertheless, we are committed to develop the existing reviews section to help the tourists share their experiences.

  • Is the Service fee-based?

    The service is absolutely free of charge for tourists. Guides, starting from the second month of registration, will pay a nominal fee. This money will be spent on the improvement and development of the service.

  • How can I contact a guide?

    To start a dialogue, please sign up. It is enough information to specify your email address and password. The sign up is necessary to be able to share your impressions of communicating with the guide.

    Choose a guide you would like to start a dialogue with, go to his profile and choose "Message" from the menu. If you want to talk to multiple users, click on "Bulk message". Then you can start a dialogue with the users you have chosen.

  • Will my correspondence be visible to other users?

    Your personal correspondence is only visible to you and the person who you are talking with. This information is not available to other users.

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