FAQ

  • I only changed a few words in my tour guide profile on your website, but it still hasn't appeared in the list of local private tour guides in my city. Why?

    When you add a local tour guide profile to our online platform or edit it a little, it has to be evaluated by our moderators before it appears in search results. If you added your profile recently but can't find it in search, it's likely that it still has to be evaluated - please stay patient. It can take a few hours, and during that time, you will see this notification in your profile in a web browser only (this status is not displayed in the mobile App)

    tour guide profile is under moderation

    The moderation process may take a while but not more than 24 hours. Meanwhile, you can continue to edit your profile, add tours, and upload pictures and descriptions.

    Suppose after 24 hours, you still see this notification in your profile on the website. In that case, it means your profile has not passed moderation, and we sent you a notification in the App and on your registered email address with issue specifications and the recommendations for correction.

    Please check your spam folder because it is very likely the notification can land there; extract them from spam and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

    When your profile is successfully moderated, you will receive a notification in the app on your smartphone and to the registered email address, and the text about the moderation will disappear from your profile. 

    From that time on, your profile will be published online and visible to all the visitors of the PRIVATE GUIDE WORLD platform.

  • Do tour guides need to be licensed to register on the PRIVATE GUIDE WORLD platform?

    Thank you for reaching out and expressing interest in PRIVATE GUIDE WORLD Service.

    Regarding your question, tour guides are welcome to join our platform regardless of whether they hold a license. While some countries may have specific regulations for the tourist industry, such as licensing requirements, it's important to note that many countries, like the Netherlands and France, do not require tour guides to be licensed.

    For various types of tours, such as stopover tours, shopping tours, night city tours, and food tours, no formal license is necessary. Tour guides offer a diverse range of experiences, from sharing historical knowledge to guiding visitors through local markets or hidden gems in nature.

    However, having a license can undoubtedly be advantageous for tour guides. It can provide credibility and assurance to potential clients. There is a special section in a tour guide profile on our platform where you can upload your license, diplomas, and certificates for public viewing. They will appear under your avatar picture for all website visitors.

    Our platform operates on the principle of freedom of choice for both tourists and tour guides. Every local tour guide has a unique niche and expertise to offer. It's ultimately the tourist's prerogative to decide which type of guide best suits their needs, whether based on qualifications or preferences.

    If you have any further questions or would like more information on registration requirements, please don't hesitate to let us know. We're here to help you in any way we can.

    We are pleased to offer every new subscriber on our platform a 1-month free trial subscription as a local private tour guide if you want to join us right now. Please press this button (you need no credit card or payment for this) :

    Subscribe now for the PRIVATE GUIDE WORLD platform and receive 1 month of free trial subscription
  • I am a tour guide. What is the advantage of renewing a tour guide's subscription for a year?

    Users with a paid subscription enjoy significant privileges, including:

    • Enhanced Visibility: Stand out and captivate travelers with your unique offerings;

    • Profile with a paid subscription will be posted on each of our 8 social networks, where we regularly publish posts about our registered tour guides, their profiles, descriptions, and tours with photos. You can find our posts with tour guides profiles on FacebookInstagramLinkedInTwitterPinterestVKontakteTikTok, and YouTube:

      facebook Instagram LinkedIn Twitter Pinterest VKontakte TikTok YouTube
      Many examples of such posts are collected in the article on our platform - PRIVATE GUIDE WORLD in Social Media;
    • Unlimited Access to Tourist Contacts in initial requests; otherwise, they will be hidden by XXXXXXXXXX;

    • Respond to incoming tourist messages. This feature is exclusive to tour guides with a paid annual subscription;

    • Access to highlighting options such as positioning in the city/country tour guides lists, individual color highlights for the profile, and the "recommended" emblem.

    However, you can still receive and read applications from tourists without a subscription and purchase them at your convenience.

  • How do I renew my subscription or reactivate my inactive account on PRIVATE GUIDE WORLD?

    Suppose your subscription has expired or your account is displaying as inactive on PRIVATE GUIDE WORLD. In that case, you can easily renew or reactivate it to continue enjoying the benefits of our platform. Here's how:

    1. Renewing Subscription: If you're a registered tour guide on our platform and your subscription has expired, you can renew it at any time. Log in to your account and navigate to the "Subscription" section in your profile settings. Follow the prompts to select your desired subscription plan and make an online payment using your preferred payment method.

    2. Reactivating Inactive Account: In the event that your account is displaying as inactive, it may be due to an expired subscription or other reasons. To reactivate your account, log in to your PRIVATE GUIDE WORLD account and check for any notifications or prompts indicating the status of your account. If necessary, follow any instructions provided to reactivate your account or contact our support team for assistance.

    Remember, even with an inactive subscription, your tour guide profile remains always visible to tourists on our platform, and you can continue to receive messages and requests. Renewing or reactivating your subscription ensures uninterrupted access to our platform's features and services.

    Here is a video tutorial in English + subtitles in 57 other languages demonstrating the online payment process step-by-step. Click the image below to watch this video on YouTube channel @PrivateGuideWorld:

    Video on how to pay subscription

    If you have any further questions or need assistance with renewing your subscription or reactivating your account, please don't hesitate to contact our support team by email [email protected] or in social networks. We're here to help!

  • How can I post a TRAVELER REVIEW for a tour guide?

    Any tourist registered on www.pg.world can write a TRAVELER REVIEW for a tour guide. Follow these simple instructions:

    1. Open your tourist profile on www.pg.world.
    2. Find the tour guide you want to review.
    3. Scroll down the page to locate the REVIEW section at the bottom of the tour guide's profile. Alternatively, click the TRAVELER REVIEWS button below the tour guide's avatar photo.
    4. Write your review, ensuring it contains a minimum of 200 characters, then click the POST button.
    5. Your review will be published and visible on the tour guide's profile after moderation. You will receive a notification about its publication sent to your registered email address.

    For a faster and easier way to provide review, download our mobile app:

    App Store https://itunes.apple.com/us/app/private-guide/

    Google Play https://play.google.com/store/apps/details?id=world.pg.android

    For further assistance, please get in touch with our support team at [email protected] or reach out to us on social media!

  • How can I switch on the notifications about new incoming messages?

    When a user receives a new message on the PRIVATE GUIDE WORLD platform, we immediately send two notifications to the sender and two notifications to the receiver. The first notification is sent to the user's registered email address, and the second is sent as a push notification in the mobile application. They will look like in the image below:

    push-notification and email notification from Private Guide World

    To enable notifications for new incoming messages on the PRIVATE GUIDE WORLD platform, follow these steps:

    1. Log in to your profile on the application or website.
    2. Navigate to the SETTINGS section.
    3. Select the notifications you wish to receive.

    In Mobile Application it will look like this:

    Notification settings in PRIVATE GUIDE WORLD mobile ApplicationOn website it will look like this:

    Notification settings on the PRIVATE GUIDE WORLD website

    Please note that if you're not receiving notifications when new messages arrive, it's essential to check both your profile settings and your phone's general notification settings.

    The notification settings on your phone may vary depending on the model. For assistance with adjusting these settings, we recommend contacting your phone's seller.

    If you continue to experience issues with notifications, you can request a notification check from our support team. Simply email us at [email protected], and we'll ensure that your notifications are functioning correctly.

  • Can I pay a commission for each tour I do for the tourists arriving from the PRIVATE GUIDE WORLD platform?

    No. The platform monetization is based on a yearly subscription only. You can quickly check the subscription cost for your country (ies) by pressing the image below:Annual subscription cost for the tour guides on the PRIVATE GUIDE WORLD platform

  • I sent a request to a tour guide, but after three days, I haven't received a reply. Can you help me?

    Thank you for contacting us and expressing your concerns. We truly understand that you need to get timely responses when planning your travel.

    While we strive to ensure prompt communication between travelers and tour guides on our platform, we must also let you know that tour guides operate independently and may have various reasons for not responding quickly to questions.

    While we, as a platform, cannot directly influence tour guides' response times, we empower you to take a proactive approach. We encourage you to reach out to multiple tour guides in your desired destination. This not only increases your chances of receiving a response but also puts you in control of your travel plans.

    In your case, we recommend you contact more tour guides in the area through our platform by sending a GENERIC REQUEST to all local tour guides speaking your language. It will increase your chances of receiving a faster response and compare the offers! By expanding your outreach, you'll have a better chance of finding a guide who can accommodate your travel plans and provide the services you're looking for.

    On our YouTube channel @PrivateGuideWorld, in the section TUTORIAL VIDEOS, you can watch a video about the available functions of our service in Russian, English, French, Italian, Spanish, German, Turkish, and Portuguese (plus you can choose subtitles for 84 other most popular languages ​​such as Greek, Arabic, Chinese, Swahili, Hebrew, Bengali, Korean, Hindi, Japanese, etc). For example:

    • "Find a Local Tour Guide in Rio" - Planning a trip to Rio de Janeiro? Let us guide you through this breathtaking city's vibrant streets and hidden gems! Today, we're excited to share step-by-step instructions on finding the perfect local tour guide in Rio (or anywhere else) on the PRIVATE GUIDE WORLD platform at www.pg.world. This 3-minute video is available on our YouTube channel @PrivateGuideWorld in English, French, Italian, Spanish, and Russian (+ subtitles in 84 other languages, including Greek, Arabic, Chinese, Swahili, Hebrew, Bengali, Korean, Hindi, Japanese, etc.). Tap the image below with a goalkeeper:
    Watch the tutorial video How to find a local tour guide in Rio
    • "Find a Local Tour Guide in Tokyo, Japan" - Find the perfect local private tour guide in Tokyo in just a few clicks on the Private Guide World platform, available on desktop computers, laptops, tablets, and smartphones! Download the free Private Guide app for Android and iOS (the link to download the App from Google Play and Apple Store is at the bottom). This video has English narration and subtitles in 84 languages for your convenience, and it explains how to find, choose, and communicate with local tour guides worldwide. Make your Japanese tour memorable with Fuji!
    How to find a local tour guide in Tokyo on the Private Guide World platform at www.pg.world

    You can use the same steps to find a local tour guide anywhere, everywhere!

    We apologize for any inconvenience this may have caused and appreciate your understanding.

    If you have any questions, please contact our support team by email at [email protected] or on social networks. We are here 24/7/365.

  • I do not receive notifications about new tourists' request. What is wrong?

    When you receive a new message on the PRIVATE GUIDE WORLD platform, we aim to notify you promptly through two channels:

    1. Push notification on your smartphone: To receive these notifications, please make sure you have downloaded and installed our Private Guide mobile app. You can download it for free by clicking on the appropriate icon below this answer. Once installed, navigate to Settings > Message Settings>, and here, you can customize your notification preferences.

    2. Email notification: Simultaneously with the app notification, we also send an email notification to your registered email address. If you don't receive these emails, please check your spam folder and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

    To troubleshoot the issue, please follow these steps:

    1. Please make sure your app is updated to the latest version. If not, please uninstall and reinstall the app from the app store.

    2. You can customize your notification preferences in the app settings to make sure you're receiving the desired notifications.

    Once you've finished these steps, please let me know, and I can initiate a test notification from our end for you to confirm that you've received it.

    Download our Private Guide mobile app for free by clicking on the appropriate icon below and maintain a connection between tourists and tour guides.

    Download Private Guide App on Google Play

    Download Mobile App Private Guide for iOS from Apple Store

  • Is the application free?

    Yes, Private Guide app is absolutely free. Travelers pay only for the tours personally to the guide.

  • Why my avatar picture was rejected?

    It happens that your profile does not pass moderation because of an inappropriate AVATAR photo and we kindly ask you to change your avatar picture. The picture has to be of good quality, your face has to be shown clearly and focused. You must be alone in this picture, to use other people's images is not allowed! Our service is for searching for Private Tour Guides so it is very important for our tourists to see what their tour guide looks like precisely, they are not happy to see your company logo or any other abstract image on avatar place. They do not care about any company, but they DO CARE about your look!
    And very often a good avatar picture becomes a reason why tourists choose one tour guide but not others!
    So now your profile was not moderated but rejected and it is not in search for tour guides in your city till the moment you change your avatar picture.
    If you have any difficulties with uploading and rotating pictures in your profile (avatar) or tours, please watch the tutorial video (in English) with some instructions on our YouTube channel
    When you are satisfied with your photo rotation and zooming please do not forget to press the green button ✅ as a validation of your final choice and then SAVE on the bottom of the page to save all the new information or pictures you added during the editing!
    Thank you for your understanding!

  • How do I delete my profile?

    You cannot delete your account in your personal member area by yourself. Send us an email (the address is given in "Contact us" at the bottom of the page), and within 30 minutes your page will be removed by the administration.

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