FAQ

  • Is the application free?
    Yes, Private Guide app is absolutely free. Travelers pay only for the tours personally to the guide.
  • How do I delete my profile?
    You cannot delete your account in your personal member area by yourself.
  • How do I contact tech support?
    To get technical support, send us an email. The address is given in "Contact us" at the bottom of the page.
  • How long does the moderation take and why do I need it?
    If you just signed up, or made some changes to your profile, the information is not immediately displayed on the site.
  • How do I edit my profile?
    You can make changes in two ways: through the menu in the upper right corner (1), or by selecting the desired option on the profile panel (2). Save the changes by clicking "Save" at the bottom of the page.
  • Why do some additional functions not work?
    Do not block pop-up windows without reading the information. By blocking pop-ups, you can disable useful features (as password saving), which you then can enable only through technical support.
  • Why do I need to specify detailed information about myself?
    A completely filled profile is more efficient because...
  • Which settings do I choose to make the application show guides closest to me?
    To find a guide in the same region, choose the menu "Search guides nearby" and turn on the location data service. The filter will select users.
  • Do you check guides that sign up to your Service?
    The Service features are aimed to provide to users with detailed information about the guide that he sees fit to tell about himself.
  • Is the Service fee-based?
    The Service is absolutely free of charge for tourists. Guides, starting from the second year of registration, will pay a nominal fee
  • How can I contact a guide?
    To start a dialogue, please, sign up. It is enough to specify your email address and password. The sign up is necessary to be able to share your impressions of communicating with the guide.
  • Will my correspondence be visible to other users?
    Your personal correspondence is only visible to you and the person who you are talking with. This information is not available to other users.
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