FAQ

Suppose your subscription has expired or your account is displaying as inactive on PRIVATE GUIDE WORLD. In that case, you can easily renew or reactivate it to continue enjoying the benefits of our platform. Here's how:

1. Renewing Subscription: If you're a registered tour guide on our platform and your subscription has expired, you can renew it at any time. Log in to your account and navigate to the "Subscription" section in your profile settings. Follow the prompts to select your desired subscription plan and make an online payment using your preferred payment method.

2. Reactivating Inactive Account: In the event that your account is displaying as inactive, it may be due to an expired subscription or other reasons. To reactivate your account, log in to your PRIVATE GUIDE WORLD account and check for any notifications or prompts indicating the status of your account. If necessary, follow any instructions provided to reactivate your account or contact our support team for assistance.

Remember, even with an inactive subscription, your tour guide profile remains always visible to tourists on our platform, and you can continue to receive messages and requests. Renewing or reactivating your subscription ensures uninterrupted access to our platform's features and services.

Here is a video tutorial in English + subtitles in 57 other languages demonstrating the online payment process step-by-step. Click the image below to watch this video on YouTube channel @PrivateGuideWorld:

If you have any further questions or need assistance with renewing your subscription or reactivating your account, please don't hesitate to contact our support team by email [email protected] or in social networks. We're here to help!

Users with a paid subscription enjoy significant privileges, including:

• 1. Enhanced Visibility: Stand out and captivate travelers with your unique offerings;

• 2. A profile with a paid subscription will be posted on each of our 8 social networks, where we regularly publish posts about our registered tour guides, their profiles, descriptions, and tours with photos. You can find our posts with tour guides profiles on Facebook, Instagram, LinkedIn, Twitter, Pinterest, VKontakte, TikTok, and YouTube:

  Many examples of such posts are collected in the article on our platform - PRIVATE GUIDE WORLD in Social Media;

• 3. Unlimited Access to Tourist Contacts in initial requests; otherwise, they will be hidden by XXXXXXXXXX;

• 4. Respond to incoming tourist messages. This feature is exclusive to tour guides with a paid annual subscription;

• 5. Access to highlighting options such as positioning in the city/country tour guides lists, individual color highlights for the profile, and the "recommended" emblem.

However, you can still receive and read applications from tourists without a subscription and purchase them at your convenience.

When a user receives a new message on the PRIVATE GUIDE WORLD platform, we immediately send two notifications to the sender and two notifications to the receiver. The first notification is sent to the user's registered email address, and the second is sent as a push notification in the mobile application. They will look like in the image below:

To enable notifications for new incoming messages on the PRIVATE GUIDE WORLD platform, follow these steps:

1. Log in to your profile on the application or website.
2. Navigate to the SETTINGS section.
3. Select the notifications you wish to receive.

In Mobile Application it will look like this:

On website it will look like this:

Please note that if you're not receiving notifications when new messages arrive, it's essential to check both your profile settings and your phone's general notification settings.

The notification settings on your phone may vary depending on the model. For assistance with adjusting these settings, we recommend contacting your phone's seller.

If you continue to experience issues with notifications, you can request a notification check from our support team. Simply email us at [email protected], and we'll ensure that your notifications are functioning correctly.

Thank you for contacting us with your question about sending the attached files through our platform's messenger. We appreciate your interest in exploring the various functionalities of our messenger feature.

Our messenger on the web version provides options for writing text and inserting phone numbers, email addresses, and Skype names previously saved in your profile. Similarly, the messenger in the app offers these same options and the ability to share your geo-location.

However, neither the web nor the app version currently supports the direct attachment of files. We understand the importance of sharing additional documents with your clients and apologize for any inconvenience this may cause.

Alternatively, we recommend using a third-party email program to send the file to your clients. You can compose an email using your preferred email service and attach the necessary file. Then, ask your client for their email address (or phone number) and send the file directly to them. You can still provide all the necessary information and documents to enhance their experience.

We appreciate your understanding and your continued exploration of the features available on our platform.

Thank you for contacting us and expressing your concerns. We truly understand that you need to get timely responses when planning your travel.

While we strive to ensure prompt communication between travelers and tour guides on our platform, we must also let you know that tour guides operate independently and may have various reasons for not responding quickly to questions.

While we, as a platform, cannot directly influence tour guides' response times, we empower you to take a proactive approach. We encourage you to reach out to multiple tour guides in your desired destination. This not only increases your chances of receiving a response but also puts you in control of your travel plans.

In your case, we recommend you contact more tour guides in the area through our platform by sending a GENERIC REQUEST to all local tour guides speaking your language. It will increase your chances of receiving a faster response and compare the offers! By expanding your outreach, you'll have a better chance of finding a guide who can accommodate your travel plans and provide the services you're looking for.

On our YouTube channel @PrivateGuideWorld, in the section TUTORIAL VIDEOS, you can watch a video about the available functions of our service in Russian, English, French, Italian, Spanish, German, Turkish, and Portuguese (plus you can choose subtitles for 84 other most popular languages ​​such as Greek, Arabic, Chinese, Swahili, Hebrew, Bengali, Korean, Hindi, Japanese, etc). For example:

• "Find a Local Tour Guide in Rio" - Planning a trip to Rio de Janeiro? Let us guide you through this breathtaking city's vibrant streets and hidden gems! Today, we're excited to share step-by-step instructions on finding the perfect local tour guide in Rio (or anywhere else) on the PRIVATE GUIDE WORLD platform at www.pg.world. This 3-minute video is available on our YouTube channel @PrivateGuideWorld in English, French, Italian, Spanish, and Russian (+ subtitles in 84 other languages, including Greek, Arabic, Chinese, Swahili, Hebrew, Bengali, Korean, Hindi, Japanese, etc.). Tap the image below with a goalkeeper:

• "Find a Local Tour Guide in Tokyo, Japan" - Find the perfect local private tour guide in Tokyo in just a few clicks on the Private Guide World platform, available on desktop computers, laptops, tablets, and smartphones! Download the free Private Guide app for Android and iOS (the link to download the App from Google Play and Apple Store is at the bottom). This video has English narration and subtitles in 84 languages for your convenience, and it explains how to find, choose, and communicate with local tour guides worldwide. Make your Japanese tour memorable with Fuji!

You can use the same steps to find a local tour guide anywhere, everywhere!

We apologize for any inconvenience this may have caused and appreciate your understanding.

If you have any questions, please contact our support team by email at [email protected] or on social networks. We are here 24/7/365.

Here are step-by-step instructions on how to activate and use the Google Pay option on both desktop computers and mobile devices.

### **On Mobile Devices (Android and iOS)**

#### **1. Setting Up Google Pay:**

**For Android:**

1. **Download the App**: Go to the Google Play Store, search for "Google Pay," download and install the app.

2. **Open the App**: Launch the Google Pay app.

3. **Add a Payment Method**: Tap on "Payment methods" and then "Add payment method."

4. **Enter Card Details**: Follow the prompts to add your debit or credit card details. You may need to verify your card with your bank.

5. **Complete Setup**: Once your card is added, Google Pay will verify it, and you'll be ready to use it.

#### **For iOS:**

1. **Download the App**: Go to the Google Play, search for "Google Pay," application and download the app.

2. **Open the App**: Launch the Google Pay app.

3. **Sign In**: Sign in with your Google account.

4. **Add a Payment Method**: Tap on "Payment methods" and then "Add payment method."

5. **Enter Card Details**: Follow the prompts to add your debit or credit card details. You may need to verify your card with your bank.

6. **Complete Setup**: Once your card is added, Google Pay will verify it, and you'll be ready to use it.

#### **2. Using Google Pay:**

**Online Payments:**

1. **Choose Google Pay**: At checkout after choosing your country and entering the promo code if available, press NEXT button and you will be redirected to the next page with different available payment methods for your country. You might see the icons for paying with bank card,  PayPal and the GPay icon will appear on the same screen. GPay means Google Pay method, press on Google Pay  icon and follow the prompts on the screen. 

2. **Complete the Payment**: Confirm the payment using your phone's security method (fingerprint, PIN, or password).

### **On Desktop Computers**

#### **1. Setting Up Google Pay:**

1. **Go to the Google Pay Website**: Open your web browser and go to Google Pay  website (https://pay.google.com/).

2. **Sign In**: Sign in with your Google account.

3. **Add a Payment Method**: Click on "Payment methods" in the menu on the left, then click "Add payment method."

4. **Enter Card Details**: Follow the prompts to add your debit or credit card details. You may need to verify your card with your bank.

5. **Complete Setup**: Once your card is added, Google Pay will verify it, and you'll be ready to use it.

#### **2. Using Google Pay:**

**Online Payments:**

1. **Choose Google Pay**: At checkout on websites that accept Google Pay, select it as your payment method.

2. **Complete the Payment**: Follow the prompts to complete the transaction. You might need to verify the payment with a code sent to your phone or by logging into your Google account.

### **Tips:**

- **Security**: Ensure your device and account are secured with a strong password, and enable two-factor authentication for added security.

- **Updates**: Keep the Google Pay app updated to the latest version to enjoy new features and security improvements.

Please consider that to make the payment with Google Pay you need to have an active Google account and active option for pay with Google online or in any other applications. This method is secure and commonly used in many applications which means you will need it for any other online payments as the most easy, decure and convenient one.

#### **For iOS:**

1. **Download the App**: Go to the App Store, search for "Google Pay," and download the app.

2. **Open the App**: Launch the Google Pay app.

3. **Sign In**: Sign in with your Google account.

4. **Add a Payment Method**: Tap on "Payment methods" and then "Add payment method."

5. **Enter Card Details**: Follow the prompts to add your debit or credit card details. You may need to verify your card with your bank.

6. **Complete Setup**: Once your card is added, Google Pay will verify it, and you'll be ready to use it.

#### **2. Using Google Pay:**

**In-Store Payments:**

1. **Unlock Your Phone**: Open the Google Pay app or unlock your phone.

2. **Tap to Pay**: Hold your phone near the contactless payment terminal. You'll see a check mark or hear a beep once the payment is successful.

**Online and In-App Payments:**

1. **Choose Google Pay**: At checkout, select Google Pay as your payment method.

2. **Complete the Payment**: Confirm the payment using your phone's security method (fingerprint, PIN, or password).

### **On Desktop Computers**

#### **1. Setting Up Google Pay:**

1. **Go to the Google Pay Website**: Open your web browser and go to [Google Pay](https://pay.google.com/).

2. **Sign In**: Sign in with your Google account.

3. **Add a Payment Method**: Click on "Payment methods" in the menu on the left, then click "Add payment method."

4. **Enter Card Details**: Follow the prompts to add your debit or credit card details. You may need to verify your card with your bank.

5. **Complete Setup**: Once your card is added, Google Pay will verify it, and you'll be ready to use it.

#### **2. Using Google Pay:**

**Online Payments:**

1. **Choose Google Pay**: At checkout on websites that accept Google Pay, select it as your payment method.

2. **Complete the Payment**: Follow the prompts to complete the transaction. You might need to verify the payment with a code sent to your phone or by logging into your Google account.

### **Tips:**

- **Security**: Ensure your device and account are secured with a strong password, and enable two-factor authentication for added security.

- **Updates**: Keep the Google Pay app updated to the latest version to enjoy new features and security improvements.

Payment in Local Currencies - No Need to Worry About Euros!

Thank you for your question! I understand that seeing prices listed on our platform in euros might be a bit confusing, especially if your local currency is something else, like Turkish liras, US dollars, Mexican pesos, Indian Rupees, Egyptian pounds or any other currency. However, you don't need to worry about making payments in Euros, as the process is straightforward and handled by your bank.

Here’s how it works:

1. Local Currency Payment: Even though our prices are listed in Euros, you will always make the payment in your local currency. For example, if you're in Turkey, you’ll pay in Turkish liras.

2. Automatic Conversion: Your bank automatically converts the necessary amount from your local currency into Euros at the current exchange rate during the online payment procedures. You don’t need to do anything on your end—make the payment in your local currency as usual. When it comes to the final subscription cost payment, you will be suggested to pay in Euros or choose to pay in your local currency.

3. Exchange Rates: If you’re curious about how much you’ll be paying in your local currency, you can quickly check the current exchange rate online. This will give you an idea of how much your bank will approximately charge you. Sometimes, the commissions for conversions apply, but they cannot be more than +1% of your country's Central Bank exchange rates. To know those details precisely, it is better to consult your bank.

In summary, You don’t need to worry about Euros—pay in your local currency, and your bank will take care of the conversion. The amount you pay will be equivalent to the price in Euros, but it’ll be deducted from your account in your local currency.

If you have any more questions or need any help, feel free to contact us via email at [email protected] or social media accounts. We’re here to help!

The time it takes to receive bookings can vary significantly—it depends on factors such as demand, seasonality, and how appealing your profile is to potential clients. Some months may bring multiple inquiries, while others may be quieter.

Let me ask you some questions: is your profile filled out completely? How many tours did you create: one or two? 

On average, successful tour guides on our platform showcase around eight different tours.

Think of it like running a shop: If you only sell one product (let’s say, milk), but a nearby shop offers a wide variety of products with different flavors, prices, promotions, and packaging options, which store do you think will attract more customers and generate higher sales?

We highly recommend adding more tours with engaging descriptions, competitive pricing, and attractive visuals to increase your chances of receiving bookings. This will make your profile stand out and appeal to more travelers.

If you need help optimizing your profile or creating compelling tour descriptions, our support team is here 24/7. Feel free to email us at [email protected] or connect with us on social media.

Please note that the subscription price depends on the country where you operate as a tour guide. If you provide services in several countries, a separate subscription is required for each. This ensures visibility and access to traveler requests in all the places where you offer tours.

To renew your subscription for the next 365 days, you can pay using a credit card, PayPal, Google Pay or Apple Pay. Log in to your profile, go to the "BUY A SUBSCRIPTION" section in the drop-down menu, select your preferred payment method and follow the instructions to complete the transaction. After successful payment, you will receive a confirmation email from our system and a notification from your bank.

Your profile will be activated immediately, but in some cases, you may need to refresh the web page or log out and log back in for the update to be reflected. You can check the new subscription date - it will be displayed in red text under your profile picture (visible only to you).

We are glad you have joined our community and look forward to working with you! If you have further questions about accessing payments or messages, please contact our support team at [email protected] or on social media. We are here 24/7/365 to help!

Thank you for using PRIVATE GUIDE WORLD to connect with local tour guides worldwide. I’d be happy to explain how our platform operates and provide insights into safety considerations when booking private excursions.

First, I’d like to address an important point — PRIVATE GUIDE WORLD does not facilitate bookings or tour payments. Our platform serves as a global directory where travelers can discover independent tour guides, view their profiles, and contact them directly to arrange tours. The actual booking, negotiation, and agreement occur between you and the chosen tour guide without our direct involvement. This means that PRIVATE GUIDE WORLD does not offer centralized security guarantees, as we do not act as intermediaries in transactions or tour operations.

Regarding tour guide selection, we operate on an open-platform basis. Any individual offering tour services can create a profile, present their experience, and provide relevant credentials (such as licenses, certifications, and reviews from past travelers). Some guides upload official documentation, while others may rely on customer feedback and personal introductions to establish credibility. We believe transparency is key — travelers can assess the information available and make informed decisions based on their preferences and requirements.

Given the nature of private arrangements, we strongly encourage travelers to conduct their own due diligence before finalizing any tour. This includes:

• Reviewing the tour guide’s profile — checking photos, descriptions, past traveler reviews, and uploaded credentials.
• Communicating directly: Engaging in detailed discussions with the tour guide to gauge their professionalism, responsiveness, and clarity in communication.
• Asking specific safety-related questions — such as the itinerary details, emergency preparedness, and local regulations.
• Verifying external references — seeking additional traveler testimonials or checking whether the tour guide has a presence on other online travel resources.

While PRIVATE GUIDE WORLD does not provide safety guarantees, we do our best to maintain a transparent and informative platform where travelers can make educated choices. If you ever feel uncertain about a tour guide’s credibility, we recommend considering alternative options or requesting further proof of their qualifications.

I hope this helps clear up your worries. Wishing you a safe and enjoyable experience in Africa!

If you have any questions, don't hesitate to contact our support team by email at [email protected] or on social networks. 

We are here 24/7/365.

Thank you for reaching out regarding deleting your account on our platform.

For security and privacy reasons, we can only process account deletion requests that are sent from the email address registered with the account. This ensures we do not delete an account without proper authorization from its owner.

Unfortunately, we received your request from an email address that does not match the email address associated with the account you wish to delete. Please resend your request to the registered email address to proceed.

If you can no longer access your registered email, please let us know, and we will provide further guidance on possible verification steps.

We appreciate your understanding and are here to assist you with further questions.