FAQ

  • How long does the moderation take and why do I need it?

    If you just signed up, or made some changes to your profile, the information is not immediately displayed on the site. At first, it will be checked by the administration. This is to avoid appearing compromising photos or offensive messages at the site. The moderation lasts for a maximum of 24 hours.

  • Why don't you charge some % from every completed tour but ask for an annual fixed fee instead?

    We created our service based not on a traditional commission basis because any commission will be much more than a fixed annual charge. Try to calculate by yourself! If a standard full-day tour costs 200-300€ and we charge 20% commission it will be 40-60€. And this is commission only for 1 tour!

    At the same time, our annual membership cost 30-70€ per year depending on the country. But how many tours can a guide make in 1 year? 10? 20? 50?
    Our registered tour guides make a minimum of 10 tours per year and pay us a 40-60€ annual fee instead of 400-600€ for 10 tours commission! Big difference, right?

    Our idea was not to interfere in any negotiations between tour guides and tourists! Of course, it brings more responsibility to a tour guide but this is his/her professional activity and they know what they do!

  • I am a registered tour guide and I received a tourist inquery on this platform. How can I answer a tourist?

    If you want to answer any message please follow the link in a received notification or just log in to your account on our platform https://pg.world, or in App, open the CHAT/DASHBOARD section and click on the red button REPLY next to the message.
    You will find all incoming messages in the CHAT/DASHBOARD section of your profile and will be able to answer them if your account is active. Only, in this case, the addressee will receive your answer!  You also can IGNORE or DELETE the messages you are not interested in by pressing the corresponding button.
    Please watch our tutorial video in English about our in-built messenger on our YouTube channel (simply click on the picture below)

  • I noticed your posts with tour guides registered on your platform with their tours on many social media. I wanna be there, too! What should I do to be posted, too?

    Only those private tour guides who

    • are registered on our platform Private Guide World on www.pg.world
    • support their account active
    • pay annual subscription 

    have the privilege to be published with their profile and tours on all of our six social networks Instagram, LinkedIn, Twitter, Facebook, Pinterest, and YouTube.

  • How do I edit my profile?

    You can make changes one of two ways: through the menu in the upper right corner (1), or by selecting the desired option on the profile panel (2). Save the changes by clicking "Save" at the bottom of the page.

  • I just created my tour guide profile on your website, but it still hasn't appeared in the list of local private tour guides in my city. Why?

    When you add a local tour guide profile to our online platform or edit it a little, it has to be evaluated by our moderators before it appears in search results. If you added your profile recently but can't find it in search, it's likely that it still has to be evaluated - please stay patient. It can take a few hours, and during that time, you will see this notification in your profile in a web browser only (this status is not displayed in the mobile App)

    tour guide profile is under moderation

    The moderation process may take a while but not more than 24 hours. Meanwhile, you can continue to edit your profile, add tours, and upload pictures and descriptions.

    Suppose after 24 hours, you still see this notification in your profile on the website. In that case, it means your profile has not passed moderation, and we sent you a notification in the App and on your registered email address with issue specifications and the recommendations for correction.

    Please check your spam folder because it is very likely the notification can land there; extract them from spam and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

    When your profile is successfully moderated, you will receive a notification in the app on your smartphone and to the registered email address, and the text about the moderation will disappear from your profile. 

    From that time on, your profile will be published online and visible to all the visitors of the PRIVATE GUIDE WORLD platform.

  • Can I have 2 or 3 profiles on your platform as a tour guide?

    Absolutely, NO! It is strictly forbidden by our regulations. The problem is if you'd have more than 1 profile on our platform it brings a lot of confusion for us as platform creators and for tourists who face the same tour guide in different profiles.

  • Why do some additional functions not work?

    Do not block pop-up windows without reading the information. By blocking pop-ups, you can disable useful features (as password saving), which you then can enable only through technical support.

  • I uploaded a picture for my tour but on the webpage, it displays vertically, not horizontally. How can I change it?

    It looks like you uploaded that photo directly from your smartphone. 
    When uploading photos, your images may sometimes appear to upload "sideways". Our system does not rotate images automatically during the upload process. The reason your photo would appear this way is that the photo was taken by your smartphone vertically and the image file itself is in this orientation.
    But you can easily rotate your pic immediately after uploading. There is a special tool for this - a red colored "circle with arrow" in the down right corner. Each time you press this button you will turn your photo 90° clockwise, so finally you can put it in the correctly visible position.


    If you have any difficulties with uploading and rotating pictures please watch the tutorial video (in English) with some instructions here
    When you are satisfied with your photo rotation and zooming press the green button ✅ in the same down-right corner and then SAVE at the bottom of the page with your complete tour!
    Thank you for understanding!

  • I am a bilingual tour guide in English and German. How can I present my profile description and tours in both languages?

    Now on the website www.pg.world, you can make descriptions of your profile and tours in 6 languages we use on our platform.
    Just open the EDIT section of your tour guide profile on the web version of our services and next to the description field you will see 6 different flags symbolizing the corresponding languages. Open the language you need and enter the description in the appropriate field. Repeat this procedure for each language separately if necessary. Press the SAVE button to upload new information. The same procedures are valid for tour descriptions, too!
    After every editing done in your profile, it goes for moderation first, and only after successful moderation, it will appear online.

  • Why do I need to specify detailed information about myself?

    A completely filled in profile is more efficient because:

    • The text is displayed not only in the service but also in the search engines. Unique descriptions are given high positions in the search results and are seen by a large number of people. It means that tourists are more likely to view your profile and to send you orders.
    • Your profile is a good self-presentation. The information about your education, interests and tours will attract the attention of customers.
    • Tourists want the communication with the guide to be informative and positive. A detailed description will help them get to know you better.
  • Which settings do I choose to make the application show guides closest to me?

    To find a guide in the same region, choose the menu "Search guides nearby" and turn on the location data service. The filter will select users.

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