FAQ

To limit the number of potential guides, open the filters tab (if you have already chosen a country or a city, it is displayed in the upper right corner of the screen), select the status of the users "Online only" and languages that should speak the guide.

The applications are available for downloading on Google Play and App Store. The links are given at the bottom of the page.

The web site is not involved in resolving disputes. Parties independently come to a compromise. For details, see "Terms of Use".

We do not use the subjective ratings. To make your profile popular, we recommend filling it out with as much information as possible. The text is displayed in the search engines, and unique descriptions receive a higher position in the search results. This means that your profile will be noticed by even more tourists.

Besides, your account is a good self-presentation. To create a successful profile, use our tips from the article, "Game of Guides: How to Create an Account, part 1" and "Game of Guides: How to Create an Account, part 2".

The private data has two functions. First, it is necessary for your convenience. You can specify your contact information (e.g. phone number or Skype) in your profile and hide it from public access. When agreeing to a tour you need to give the customer your contact information, you can add it to a message by clicking just one key, without entering it manually. Second, the service administration can easily contact you if necessary.

The app works on Android and Apple.

Tourists transfer payment directly to the guide. The service is not involved in this.

It happens that your profile does not pass moderation because of an inappropriate AVATAR photo and we kindly ask you to change your avatar picture. The picture has to be of good quality, your face has to be shown clearly and focused. You must be alone in this picture, to use other people's images is not allowed! Our service is for searching for Private Tour Guides so it is very important for our tourists to see what their tour guide looks like precisely, they are not happy to see your company logo or any other abstract image on avatar place. They do not care about any company, but they DO CARE about your look!
And very often a good avatar picture becomes a reason why tourists choose one tour guide but not others!
So now your profile was not moderated but rejected and it is not in search for tour guides in your city till the moment you change your avatar picture.
If you have any difficulties with uploading and rotating pictures in your profile (avatar) or tours, please watch the tutorial video (in English) with some instructions on our YouTube channel
When you are satisfied with your photo rotation and zooming please do not forget to press the green button ✅ as a validation of your final choice and then SAVE on the bottom of the page to save all the new information or pictures you added during the editing!
Thank you for your understanding!

the problem is that your free trial period expired and now you need to pay annual membership for using PRIVATE GUIDE WORLD services including answering your tourist's inquiries!

You can easily check the cost of an annual subscription here 
https://pg.world/country_slots_map
and make the online payment with a bank card or PayPal.
You need to log in to your profile on www.pg.world and go to the SUBSCRIPTION section, choose your country and follow simple steps to proceed with payment. As soon as you make it successfully your profile will become ACTIVE immediately and you will be able to use all of the options and functions of our online platform.
If none of these payment methods are comfortable for you, please send a message with your questions to [email protected] and for sure we will find a solution! 

We created our service based not on a traditional commission basis because any commission will be much more than a fixed annual charge. Try to calculate by yourself! If a standard full-day tour costs 200-300€ and we charge 20% commission it will be 40-60€. And this is commission only for 1 tour!

At the same time, our annual membership cost 30-70€ per year depending on the country. But how many tours can a guide make in 1 year? 10? 20? 50?
Our registered tour guides make a minimum of 10 tours per year and pay us a 40-60€ annual fee instead of 400-600€ for 10 tours commission! Big difference, right?

Our idea was not to interfere in any negotiations between tour guides and tourists! Of course, it brings more responsibility to a tour guide but this is his/her professional activity and they know what they do!

If you want to answer any message please follow the link in a received notification or just log in to your account on our platform https://pg.world, or in App, open the CHAT/DASHBOARD section and click on the red button REPLY next to the message.
You will find all incoming messages in the CHAT/DASHBOARD section of your profile and will be able to answer them if your account is active. Only, in this case, the addressee will receive your answer!  You also can IGNORE or DELETE the messages you are not interested in by pressing the corresponding button.
Please watch our tutorial video in English about our in-built messenger on our YouTube channel (simply click on the picture below)

You cannot delete your account in your personal member area by yourself. Send us an email (the address is given in "Contact us" at the bottom of the page), and within 30 minutes your page will be removed by the administration.