FAQ

Yes, the Private Guide app is absolutely free. Travelers pay only for the tours directly and personally to the tour guide.

Absolutely, NO! It is strictly forbidden by our regulations. The problem is if you'd have more than 1 profile on our platform it brings a lot of confusion for us as platform creators and for tourists who face the same tour guide in different profiles.

It looks like you uploaded that photo directly from your smartphone. 
When uploading photos, your images may sometimes appear to upload "sideways". Our system does not rotate images automatically during the upload process. The reason your photo would appear this way is that the photo was taken by your smartphone vertically and the image file itself is in this orientation.
But you can easily rotate your pic immediately after uploading. There is a special tool for this - a red colored "circle with arrow" in the down right corner. Each time you press this button you will turn your photo 90° clockwise, so finally you can put it in the correctly visible position.

If you have any difficulties with uploading and rotating pictures please watch the tutorial video (in English) with some instructions here
When you are satisfied with your photo rotation and zooming press the green button ✅ in the same down-right corner and then SAVE at the bottom of the page with your complete tour!
Thank you for understanding!

Only those private tour guides who

• are registered on our platform Private Guide World on www.pg.world
• support their account active
• pay annual subscription 

have the privilege to be published with their profile and tours on all of our six social networks Instagram, LinkedIn, Twitter, Facebook, Pinterest, and YouTube.

Now on the website www.pg.world, you can make descriptions of your profile and tours in 6 languages we use on our platform.
Just open the EDIT section of your tour guide profile on the web version of our services and next to the description field you will see 6 different flags symbolizing the corresponding languages. Open the language you need and enter the description in the appropriate field. Repeat this procedure for each language separately if necessary. Press the SAVE button to upload new information. The same procedures are valid for tour descriptions, too!
After every editing done in your profile, it goes for moderation first, and only after successful moderation, it will appear online.

When you add a local tour guide profile to our online platform or edit it a little, it has to be evaluated by our moderators before it appears in search results. If you added your profile recently but can't find it in search, it's likely that it still has to be evaluated - please stay patient. It can take a few hours, and during that time, you will see this notification in your profile in a web browser only (this status is not displayed in the mobile App)

The moderation process may take a while but not more than 24 hours. Meanwhile, you can continue to edit your profile, add tours, and upload pictures and descriptions.

Suppose after 24 hours, you still see this notification in your profile on the website. In that case, it means your profile has not passed moderation, and we sent you a notification in the App and on your registered email address with issue specifications and the recommendations for correction.

Please check your spam folder because it is very likely the notification can land there; extract them from spam and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

When your profile is successfully moderated, you will receive a notification in the app on your smartphone and to the registered email address, and the text about the moderation will disappear from your profile. 

From that time on, your profile will be published online and visible to all the visitors of the PRIVATE GUIDE WORLD platform.

Our platform is designed for **individual tour guides only**, not for companies, associations, or groups of tour guides. This is because our platform aims to offer tourists a personalized and authentic service, where they can choose a specific tour guide based on their profile, photo, and activity description. This creates a more direct and meaningful connection between the tour guide and the tourist and enhances overall satisfaction and trust.
We understand that there are many tour guide companies, associations, and groups in the world, and we do not want to exclude them from our platform completely. Therefore, we have a special offer for you: you can register on our platform, but you have to present **only one member of your group** as the representative of your company. This member has to provide his/her actual first and last name, photo, and description of activities and indicate in the profile that he/she represents a group of tour guides. Upon a separate request from the tourist, he/she can introduce his/her colleagues and offer them an alternative option. This way, you can still showcase your company's services and expertise without violating the general concept of our platform.
We hope that you understand our policy and accept our offer. This is a fair and reasonable compromise that benefits both parties. If you agree, please register on our platform with your representative's details. We will look over your profile and approve it if it meets our standards.

Any tourist registered on www.pg.world can write a TRAVELER REVIEW for a tour guide. Follow these simple instructions:

1. Open your tourist profile on www.pg.world.
2. Find the tour guide you want to review.
3. Scroll down the page to locate the REVIEW section at the bottom of the tour guide's profile. Alternatively, click the TRAVELER REVIEWS button below the tour guide's avatar photo.
4. Write your review, ensuring it contains a minimum of 200 characters, then click the POST button.
5. Your review will be published and visible on the tour guide's profile after moderation. You will receive a notification about its publication sent to your registered email address.

For a faster and easier way to provide review, download our mobile app:

App Store https://itunes.apple.com/us/app/private-guide/

Google Play https://play.google.com/store/apps/details?id=world.pg.android

For further assistance, please get in touch with our support team at [email protected] or reach out to us on social media!

When you receive a new message on the PRIVATE GUIDE WORLD platform, we aim to notify you promptly through two channels:

1. Push notification on your smartphone: To receive these notifications, please make sure you have downloaded and installed our Private Guide mobile app. You can download it for free by clicking on the appropriate icon below this answer. Once installed, navigate to Settings > Message Settings>, and here, you can customize your notification preferences.

2. Email notification: Simultaneously with the app notification, we also send an email notification to your registered email address. If you don't receive these emails, please check your spam folder and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

To troubleshoot the issue, please follow these steps:

1. Please make sure your app is updated to the latest version. If not, please uninstall and reinstall the app from the app store.

2. You can customize your notification preferences in the app settings to make sure you're receiving the desired notifications.

Once you've finished these steps, please let me know, and I can initiate a test notification from our end for you to confirm that you've received it.

Download our Private Guide mobile app for free by clicking on the appropriate icon below and maintain a connection between tourists and tour guides.

Thank you for reaching out and expressing interest in PRIVATE GUIDE WORLD Service.

Regarding your question, tour guides are welcome to join our platform regardless of whether they hold a license. While some countries may have specific regulations for the tourist industry, such as licensing requirements, it's important to note that many countries, like the Netherlands and France, do not require tour guides to be licensed.

For various types of tours, such as stopover tours, shopping tours, night city tours, and food tours, no formal license is necessary. Tour guides offer a diverse range of experiences, from sharing historical knowledge to guiding visitors through local markets or hidden gems in nature.

However, having a license can undoubtedly be advantageous for tour guides. It can provide credibility and assurance to potential clients. There is a special section in a tour guide profile on our platform where you can upload your license, diplomas, and certificates for public viewing. They will appear under your avatar picture for all website visitors.

Our platform operates on the principle of freedom of choice for both tourists and tour guides. Every local tour guide has a unique niche and expertise to offer. It's ultimately the tourist's prerogative to decide which type of guide best suits their needs, whether based on qualifications or preferences.

If you have any further questions or would like more information on registration requirements, please don't hesitate to let us know. We're here to help you in any way we can.

We are pleased to offer every new subscriber on our platform a 1-month free trial subscription as a local private tour guide if you want to join us right now. Please press this button (you need no credit card or payment for this) :

When you add a local tour guide profile to our online platform or edit it a little, it has to be evaluated by our moderators before it appears in search results. If you added your profile recently but can't find it in search, it's likely that it still has to be evaluated - please stay patient. It can take a few hours, and during that time, you will see this notification in your profile in a web browser only (this status is not displayed in the mobile App)

The moderation process may take a while but not more than 24 hours. Meanwhile, you can continue to edit your profile, add tours, and upload pictures and descriptions.

Suppose after 24 hours, you still see this notification in your profile on the website. In that case, it means your profile has not passed moderation, and we sent you a notification in the App and on your registered email address with issue specifications and the recommendations for correction.

Please check your spam folder because it is very likely the notification can land there; extract them from spam and mark them as 'Not Spam' to make sure they are delivered to your inbox in the future.

When your profile is successfully moderated, you will receive a notification in the app on your smartphone and to the registered email address, and the text about the moderation will disappear from your profile. 

From that time on, your profile will be published online and visible to all the visitors of the PRIVATE GUIDE WORLD platform.

No. The platform monetization is based on a yearly subscription only. You can quickly check the subscription cost for your country (ies) by pressing the image below: