FAQ

  • How do I use filters in the application? There are too many guides registered, it is difficult to see all the profiles.

    To limit the number of potential guides, open the filters tab (if you have already chosen a country or a city, it is displayed in the upper right corner of the screen), select the status of the users "Online only" and languages that should speak the guide.

  • Where do I download the app?

    The applications are available for downloading on Google Play and App Store. The links are given at the bottom of the page.

  • If I have a conflict with a guide, will the web site contribute to its solution?

    The web site is not involved in resolving disputes. Parties independently come to a compromise. For details, see "Terms of Use".

  • Does the web site have a paid online promotion? I do not get requests from tourists.

    We do not use the subjective ratings. To make your profile popular, we recommend filling it out with as much information as possible. The text is displayed in the search engines, and unique descriptions receive a higher position in the search results. This means that your profile will be noticed by even more tourists.

    Besides, your account is a good self-presentation. To create a successful profile, use our tips from the article, "Game of Guides: How to Create an Account, part 1" and "Game of Guides: How to Create an Account, part 2".

  • The profile data is divided into public and private. What do I need it for and how do I use it?

    The private data has two functions. First, it is necessary for your convenience. You can specify your contact information (e.g. phone number or Skype) in your profile and hide it from public access. When agreeing to a tour you need to give the customer your contact information, you can add it to a message by clicking just one key, without entering it manually. Second, the service administration can easily contact you if necessary.

  • Which operating systems are supported by the application?

    The app works on Android and Apple.

  • How do I pay for the guide services?

    Tourists transfer payment directly to the guide. The service is not involved in this.

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