FAQ

To find a guide in the same region, choose the menu "Search guides nearby" and turn on the location data service. The filter will select users.

The Service features are aimed to provide to users with detailed information about the guide that they see fit to tell about themselves. The responsibility for its faithful representation rests with guides. Nevertheless, we are committed to develop the existing reviews section to help the tourists share their experiences.

The service is absolutely free of charge for tourists. Guides, starting from the second month of registration, will pay a nominal fee. 

To start a dialogue, please sign up. It is enough information to specify your email address and password. The sign up is necessary to be able to share your impressions of communicating with the guide.

Choose a guide you would like to start a dialogue with, go to his profile and choose "Message" from the menu. If you want to talk to multiple users, click on "Bulk message". Then you can start a dialogue with the users you have chosen.

Our platform is designed for **individual tour guides only**, not for companies, associations, or groups of tour guides. This is because our platform aims to offer tourists a personalized and authentic service, where they can choose a specific tour guide based on their profile, photo, and activity description. This creates a more direct and meaningful connection between the tour guide and the tourist and enhances overall satisfaction and trust.
We understand that there are many tour guide companies, associations, and groups in the world, and we do not want to exclude them from our platform completely. Therefore, we have a special offer for you: you can register on our platform, but you have to present **only one member of your group** as the representative of your company. This member has to provide his/her actual first and last name, photo, and description of activities and indicate in the profile that he/she represents a group of tour guides. Upon a separate request from the tourist, he/she can introduce his/her colleagues and offer them an alternative option. This way, you can still showcase your company's services and expertise without violating the general concept of our platform.
We hope that you understand our policy and accept our offer. This is a fair and reasonable compromise that benefits both parties. If you agree, please register on our platform with your representative's details. We will look over your profile and approve it if it meets our standards.

Your personal correspondence is only visible to you and the person who you are talking with. This information is not available to other users.

The Company does not transmit personal data to third parties without the consent of the owner. The information is available only to the user and web site administration. Learn more about privacy policy in this section.

To limit the number of potential guides, open the filters tab (if you have already chosen a country or a city, it is displayed in the upper right corner of the screen), select the status of the users "Online only" and languages that should speak the guide.

The applications are available for downloading on Google Play and App Store. The links are given at the bottom of the page.

The web site is not involved in resolving disputes. Parties independently come to a compromise. For details, see "Terms of Use".

We do not use the subjective ratings. To make your profile popular, we recommend filling it out with as much information as possible. The text is displayed in the search engines, and unique descriptions receive a higher position in the search results. This means that your profile will be noticed by even more tourists.

Besides, your account is a good self-presentation. To create a successful profile, use our tips from the article, "Game of Guides: How to Create an Account, part 1" and "Game of Guides: How to Create an Account, part 2".

The private data has two functions. First, it is necessary for your convenience. You can specify your contact information (e.g. phone number or Skype) in your profile and hide it from public access. When agreeing to a tour you need to give the customer your contact information, you can add it to a message by clicking just one key, without entering it manually. Second, the service administration can easily contact you if necessary.