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Tips for tour guides

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Many tourists, choosing a hotel, are instinctively guided by the number of stars. So what do these stars mean and whether only a five-star hotel always is a guarantee of high level service and tastefully furnished rooms?

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The topic is chosen, the information is studied, the story plan is ready, so it's time to plot a route. After all, showing on the ground is the most important part of a tour. Without it, your event turns into a lecture. What exactly needs to be done?

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Working with a group of 30-40 tourists and communication one-to-one require from the guide different approaches. In the first case, the guide directs the crowd: forwards it in the right direction, monitors its general emotional background, keeps in view all participants. When following an individual event you don’t need to disperse your attention to many people, but instead you should delve into interests and needs of every individual. What are the other differences of a personal tour?

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A tour guide has to be a real psychologist to be popular with customers, as every tourist has some expectations from the trip and some information requirements. The tour visitors can be divided into seven types by their preferences.

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A wide outlook of the guide is a pledge of that his trips are entertaining and exciting for people with different interests. But knowledge does not come from nowhere, it is the result of constant self-improvement. What ways of self-education are available to a modern specialist?

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The times of mass tourism are gradually receding into the past. Today, many people prefer individual travel instead of group travel, refusing a clear program, time frame and other constraints. As it turned out to the surprise of many of them, it’s not so expensive, especially if you go within a mini-group of 3-5 people. Besides, an individual approach has much more advantages than the classical one.

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France, the United States or Thailand? A fascinating tour of an old town streets, gastronomic tour or passive beach-related rest? What drives people of different ages and social strata to choose one or another tourist destination, you can know it from the statistics and sociological surveys presented as infographics.

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Sometimes the guide’s behaviors and character traits produce such a painful impression that the tour does not trigger to tourists nothing but irritation. What weak points produce the greatest dissatisfaction?

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It is not clear for novice guides what they really have to deal with. The area of responsibility is the first thing that should be deeply felt by the guide beginning to work.

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A person skilled in tourism will need documents confirming qualifications and certifying the right to conduct tours. The guide must be ready to present these "papers" on the first client’s request.

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Let’s start off by saying that you can’t reduce to zero the probability of conflict with a tourist. However, you can be prepared for some of the situations and prevent their negative developments.

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In this part we’re speaking about how to create a description of your tours, to get from tourists as much feedback as possible.

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