FAQ – Traveler Reviews and Guide Responses

Can travelers write reviews on PRIVATE GUIDE WORLD?

Yes. Registered travelers may leave reviews about their communication or experience with a tour guide. Each review must reflect a genuine interaction and be written in a respectful manner.

Are reviews checked before publication?

Yes. Every review is manually moderated to ensure it complies with our Terms of Use.

We verify that reviews are authentic, respectful, and free of personal data, offensive language, or promotion of third-party services.

Can a tour guide reply to a review?

Yes. Each guide may send a short, professional reply to any published review by emailing support@pg.world

After moderation, the reply will appear directly below the traveler’s comment. This provides travelers with a comprehensive understanding of both aspects of the experience.

Can a guide request the removal of a review?

Reviews are removed only if they clearly violate our Terms — for example:

• contain offensive, discriminatory, or defamatory content,

• include private contact information, or

• are proven to be fraudulent or unrelated to any real interaction.

In all other cases, the review remains visible, possibly with the guide’s response or marked as “Disputed.”

What does “Disputed” mean under review?

A “Disputed” label means the guide has challenged the accuracy or fairness of a review, and the platform is verifying the case.

During this process, the review remains visible but is flagged as under review for transparency.

Can travelers edit or delete their own reviews at a later time?

Yes. A traveler can request an edit or deletion by contacting support@pg.world from the same email address used for registration.

Edits or removals are accepted only when the reason is legitimate and verified.

Who is responsible for what’s written in reviews?

Each review and response represents the personal opinion of its author.

PRIVATE GUIDE WORLD is not responsible for the accuracy of statements made by users but reserves the right to moderate content that breaches its Terms.

For a step-by-step explanation on how to create and publish a traveler review, click on the image below and read our article in English (or the platform's 5 other languages), “How to Create a Traveler Review on PRIVATE GUIDE WORLD”: