Mastering Integrated Instant Messaging on PRIVATE GUIDE WORLD: A Step-by-Step Tutorial
Today, we'll guide you through sending a GENERIC REQUEST using the built-in instant messenger on the PRIVATE GUIDE WORLD platform to help you find local tour guides worldwide.
Every registered tourist can send a GENERIC REQUEST using any PRIVATE GUIDE WORLD platform—website on your desktop or laptop computer, tablet, or smartphone based on Android or iOS. While the steps are similar across all platforms, we will demonstrate how to do this via the mobile App, the web version on your smartphone, and on a laptop or desktop, using images for easy recognition.
A woman is using a smartphone on the go.
Terminology
What is a GENERIC REQUEST?
A GENERIC REQUEST is your initial communication—whether a question, order, or inquiry—that allows you to reach out to all local tour guides in a city you plan to visit. It's an efficient way to send one message to all potential guides, streamlining your search.
GENERIC REQUEST + Language Filter
The key feature of a GENERIC REQUEST is the language filter. You select a language that both you and the guide must speak, ensuring clear communication. The language filter is the only required criterion when sending a GENERIC REQUEST .
The language filter is the key feature when sending a GENERIC REQUEST.
When is it beneficial to send a GENERIC REQUEST?
Let's say you're searching for a tour guide in Istanbul. After viewing a list of 124 registered guides, you realize you only need one. You can Apply the language filter—let's say you select English—but you might still see 99 guides! It would take hours to review each profile, so you start to feel overwhelmed.
With an extensive list of local tour guides in Istanbul, even the most discerning traveler can easily find a guide who meets their preferences and expectations on PRIVATE GUIDE WORLD.
Here's where the GENERIC REQUEST comes in handy. Instead of reading every profile, you can send one message to all the tour guides. Press the GENERIC REQUEST button, choose the English language, and type your message. Then, hit the green SEND button, and your job is done now! Your request will automatically be sent to the 99 English-speaking guides in Istanbul.
A GENERIC REQUEST can be composed and sent on any device - a smartphone, tablet or computer.
The available and interested guides will reply; 10-20% will respond within a few hours. Some may answer right away, others when accessible, and a few might not respond if they're busy or traveling (yes, even guides need vacations!).
At this point, you can review the replies, and it usually becomes clear who you want to engage further based on their response. The others may not be the right fit, or they might need to improve their client communication skills.
Let's explore step-by-step the feature of sending a GENERIC REQUEST to all tour guides in your future travel destination.
In this article, we'll show you this simple process step-by-step, using screenshots for clarity. Let's get started!
To follow this tutorial, you'll need a smartphone, tablet or laptop computer with an internet browser like Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, DuckDuckGo, or Brave (e.g., the one you use for regular web surfing). Most smartphones come with a preinstalled browser. We'll use an Android device for this tutorial, but the iOS version is similar, with minor Appearance differences.
Make sure you have the PRIVATE GUIDE WORLD App installed on your smartphone. You can get it for free if you haven't downloaded it yet. Just tap the relevant icon below to enjoy the benefits of an easy search for a tour guide in your future travel destination and instant on-the-go communication between travelers and local tour guides worldwide.
Step 1: Open the App or Website
Open the PRIVATE GUIDE WORLD App by tapping the icon or entering the website address www.pg.world into your browser, just as you would when accessing any website.
Open the PRIVATE GUIDE WORLD App on a smartphone or website on a laptop.
A landing page on the PRIVATE GUIDE WORLD platform.
At this step, when logging into your profile, we recommend choosing your preferred language from our selection of 6: English, Russian, German, French, Italian, and Spanish. For instructions on changing the PRIVATE GUIDE WORLD platform language on the website www.pg.world, refer to the images below:
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By doing so, the entire platform interface will adapt to your chosen language. All notifications, including new messages and system alerts, will be delivered in your selected language. You can change your language preference at any time while using the service.
You can also enjoy the mobile version of our online services on your smartphone browser in 6 languages - for your convenience. It has the same functionality as your home computer, but it is always with you, isn't it convenient? Changing the platform language is also possible with the PRIVATE GUIDE mobile Application for Android and iOS. Refer to the images below to learn how to do it quickly:
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Step 2: Search for Your Destination
In the search field, type the name of your destination city, such as "Rio," and press the GO button.
Type the name of your destination city, such as "Rio," and press the red GO button.
A list of all local guides in Rio will Appear. If you don't have time to explore every guide's profile, there's a faster option—scroll back to the top of the list and find the GENERIC REQUEST button. Note that this button is only available for logged-in tourists and not for registered tour guides (instead, if a tour guide needs to contact another tour guide, we suggest sending individual messages between the registered tour guides).
Tap the GENERIC REQUEST button to start composing your message.
Step 3: Send Your Request
Press the GENERIC REQUEST button, and a screen with a blank field for a text message will open.
Blank message screen.
Next, from the drop-down menu, select the language you and your potential guide should speak.
Note: If you're looking for a guide who speaks a rare language and can't find one listed, don’t give up! Try sending a message to English-speaking guides, like:
"Dear Sir/Madam, I plan to visit Cook Island and am looking for a local guide who speaks Esperanto. Could you recommend any colleagues? Thank you, Bob."
Even if no guides speak Esperanto, some may recommend a colleague who does.
Language drop-down menu.
Step 4: Compose Your Message
Type your message in the text field. Be clear and specific, including important details and questions. The minimum message length is 200 characters, but there's no maximum.
Here's an example, but feel free to customize your message as needed:
"Dear local tour guide of RIO!
With my husband, I plan to visit Brazil for the New Year 2024 celebration, and we are looking for a local English-speaking tour guide who can show us the city and its' hidden gems during 1 full-day tour on December 30, 2023.
Who of you is available on that day? What program can you suggest? What is the cost for 2?
Await your reply.
You can also reach me at +33 140 205 317, Mona".
An example of a GENERIC REQUEST on the screen.
If you've already saved your contact details in your profile, you can include them in your message to communicate directly outside the platform. Otherwise, replies will be sent to your profile on PRIVATE GUIDE WORLD, and you'll receive notifications through the built-in messenger.
A GENERIC MESSAGE with added contact details of a sender.
Step 5: Send Your Message
Once your message is ready, press the SEND button. After sending, you'll see a confirmation screen, and your message will be delivered to the REQUEST section of all relevant guides' profiles.
When a GENERIC REQUEST is sent correctly, the sender will see a confirmation notification on the screen.
You and the tour guides will receive push notifications in the App and an email to your registered address.
Additional Messaging Features
- Sharing Contact Information: If you've previously saved your contact information in your profile, you can share it in any chat message (phone number, Skype, email). To do this, tap the paperclip icon in the message window and select the contact details you want to share.
- Editing Your Contact Details: To update or add contact information, go to the EDIT section of your profile, enter the details, and press SAVE. You can include multiple phone numbers (with country codes automatically added), Skype, and email addresses.
A profile of a tourist with contact data filled in on the PRIVATE GUIDE WORLD platform.
- Subscription and Notifications: Ensure your platform news and notifications subscription is active. Go to SETTINGS to check your alert preferences.
The main menu of a tourist's profile on the PRIVATE GUIDE WORLD platform.
Receiving Replies
When a tour guide replies, you'll receive a push notification and an email immediately. To respond, log into your profile through the App or website, and you'll see a red indicator next to the envelope icon, showing the number of new messages.
This is what notification settings look like.
Open the CHAT section to view and respond to your messages. All messages will remain in your profile until you delete them.
You can open the PRIVATE GUIDE WORLD website on your home TV and watch our tutorial video on our YouTube channel @Privateguideworld.
In the following 3-minute tutorial, learn how to communicate with local tour guides from your smartphone seamlessly. This tutorial covers everything from sending a GENERIC REQUEST to sharing contact information in a message. In this video, you can learn how to navigate the mobile version of our platform and maximize your chances of receiving quick responses from tour guides in your destination city. Plus, explore additional messaging features like contact sharing and managing subscription notifications. Get ready to streamline your trip-planning process like never before! Watch this video (in English with subtitles in your language) now by clicking the image below or follow this direct link: https://youtu.be/TuYz-N1rL3w and take your travel adventures to the next level with local private tour guides on the PRIVATE GUIDE WORLD platform!
Need Help?
If you have questions about sending a GENERIC REQUEST or using the instant messenger on PRIVATE GUIDE WORLD or have any other questions, don't hesitate to contact our support team at [email protected] or on social media. We are here 24/7/365.
We invite you to join us on social networks, where we regularly publish posts about our registered tour guides, their profiles, descriptions, and tours with photos, as well as announcements of travel articles published on the PRIVATE GUIDE WORLD. You can find us on Facebook, Instagram, LinkedIn, Twitter, Pinterest, VKontakte, TikTok, and YouTube and press the FOLLOW button to be always up-to-date:
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Using the GENERIC REQUEST feature takes the stress out of finding a local guide, saving you time and energy. Instead of sifting through countless profiles, you can send one message to all relevant guides and receive responses from those who are available and meet your language needs. This guide has shown you how to use the platform's messaging system across devices and highlighted the additional features that make communication even more convenient. With these tools, you're ready to make meaningful connections with local guides and start planning an unforgettable travel experience. Safe travels, and enjoy exploring the world with the help of PRIVATE GUIDE WORLD!
Tourists and local tour guides can seamlessly communicate through our built-in messenger.
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