WHAT TO DO IF YOU FORGET THE PASSWORD TO YOUR PROFILE ON THE PRIVATE GUIDE WORLD PLATFORM

The instructions apply to both tourists' and tour guides' profiles.

1. Open the login screen

On your phone or computer, open the Private Guide World App on Android or iOS, or visit the website at www.pg.world and navigate to the login form.

Open the Private Guide World App on your Android or iOS device, or go to the website at www.pg.world and find the login button.

Usually, you tape the registered email address and your password there. But if the system refuses to accept them, the first thing you can do is press this enigmatic EYE icon in the password field. By pressing the eye that was sleeping until that moment, it will open surprisingly wide, and you will see the real letters, numbers, or symbols you put in place of the correct password.

For the next login to your profile, use the registered email address and a newly created password.

And believe us, usually the problem with access finishes at this step because you notice that instead of letter T, you occasionally pressed R - they are neighbors on the keyboards. This misprint is the most common one. You have to correct the incorrect symbols and insert the correct characters, and, of course, use the EYE again to double-check the result. You are lucky and got off with a quick scare! However, if the password does not appear unusual, unfamiliar, or suspicious, and you have no other means of logging in, proceed to step 2.

2. Start the restoration process

Under the login fields, you'll see a red sentence - a hyperlink that says FORGOT PASSWORD? Tap or click it.

If any online service rejects your password, the easiest and fastest solution is to renew it.

3. Enter your registered email address

On the next screen, type the same email address you used when creating your account.

⚠️ If you enter a different email, the system will notify you: "This email is not registered on the platform." In this case, try to recall all the emails you have used for login purposes. We, humans, typically have only 3-4 active email addresses, so it will not be difficult to try each one individually. However, if even this method does not work, you will need to contact our support team via email at support@pg.world and prepare to verify your identity. This situation is not fatal at all.

Use the EYE ICON to open the password word and double-check the spelling.

4. Complete the CAPTCHA

On the same screen where you print your emails, on the left, you'll see a 4-symbol code made of black capital letters and numbers. They could be displayed in a slightly disorienting way, so as not to be readable by bots or any other reading equipment. Do not be confused - being a human, you can read any scrappy handwriting. When entering letters, pay attention to upper or lower case. It is crucial.

Carefully complete the CAPTCHA.

Type the exact code into the field on the right, then read the short instructions below that explain your next few steps, and press the red RESET PASSWORD button. The next moment, you will receive a short push notification on your smartphone saying that we have sent you an email, and you must follow the instructions in that email.

To avoid missing crucial notifications from the service provider, we recommend checking the spam folder periodically.

On a laptop, this banner will appear at the top of the screen - you will not miss it. The email arrives within 1-2 minutes from the sent address no-reply@pg.world, which means you do not need to reply; however, the email arrival may depend on your mobile connection and network coverage. In any case, the time it takes for an email to arrive is minutes.

Check the email you received for further instructions and a link to restore the password.

5. Check your email inbox

Within one minute, you'll receive an email from us with detailed instructions that repeat what we have already learned now from this text, along with a unique long (up to 3-4 lines) reset link. Sometimes this email can land in a spam folder, so check your inbox and spam folders at this moment. All notifications we send out are in the language you used on our platform last time. The system remembers your previous language preference and sends you all technical and informative emails in this language for your convenience. This is why we recommend using the platform in your preferred language, which you can change at any time by clicking the upper right corner of every webpage.

Use the link in the received email to create a new password.

6. Click the link

Now, you see a long link with random letters and numbers - this is the link you should tap (or copy/paste into the search field of your favourite browser). The page that this link directs you to will already be on our platform; you will see the familiar, colorful exclamation mark, which indicates that you are safe.

On this recovery page, you can create a new password and repeat it in the lower field for confirmation.

7. Set your new password

You reached the final destination - you are on the Recovery Page, where you will find two blank fields. You must create a new password in the upper field. Do not use the password you previously used (even if it was a long time ago) - it will not be accepted. It must be a brand new one. Repeat the same new password in the second blank field. Note: The minimum number of characters in a password must be 8; the system rejects any password that is shorter than this.

Final accord - press the red SET NEW PASSWORD button.

8. Confirmation

If everything was entered correctly, you'll see a big green banner with a notification confirming that your new password has been created successfully.

After successfully creating a new password, you will receive notifications from us at your registered email address and a push notification in the App.

9. Now you can log in to your profile

Return to the login form. A good practice is to refresh the page with the login form to allow the system to refresh the data associated with your newly created password. Then, enter your registered email address and your new password. That's it!

A little remark: if you started the process of resetting the password and even received a link to create a new password, but at this moment - Eurica! You realised that you remember your correct password - you can skip the entire restoration process. Till the moment you create a new password and confirm it, your forgotten password is still valid.

Restoring the forgotten password is easy and fast.

This process is safe, secure, and takes just a few minutes.

📚 More Step-by-Step Tutorials for Tour Guides

Looking to get the most out of the PRIVATE GUIDE WORLD platform? Have a look at the TIPS FOR TOUR GUIDES article category, where we’ve prepared a series of practical, easy-to-follow tutorials to help you navigate all the key features. From creating a standout profile to managing traveler requests and reviews — these MANUALS will save you time and help you connect with more tourists.

TIPS FOR TOUR GUIDES - a large category of articles, each in 6 languages, on the PRIVATE GUIDE WORLD platform.

Please take a moment to explore the list of available articles below. Each article exists in 6 languages - English, French, Italian, Spanish, German, and Russian. To read any article, click on the title:

• How to Create a Traveler Review on the Private Guide World Platform
• A Step-by-Step Guide to Sending a GENERIC REQUEST
• Calling All Tour Guides: Master Your Profile on PRIVATE GUIDE WORLD! (step-by-step tutorial on how to upload and edit images)
• How Does the Private Tour Guide World Built-In Messenger Work?
• The Perfect Tour Guide Through The Eyes Of A Tourist: Profile Filling Secrets
• How can a tour guide create an account and add tours?
• Game of Local Tour Guides: How to Create an Account, Parts I and II

🎥 Prefer to Watch Instead of Read?

Check out our official YouTube playlist — APPLICATION TUTORIAL — on our @PrivateGuideWorld channel.

There you'll find step-by-step video guides showing how to register, set up your profile, manage tours, use the messenger, and much more — all explained clearly and visually. Ideal for both beginners and experienced guides who want to polish their skills on the platform.

The TUTORIAL VIDEOS playlist on the YouTube channel @Privateguideworld contains many videos in different languages explaining and demonstrating the various functions of the platform.

If you have any questions, please get in touch with our support team by email at support@pg.world or through our social media channels listed below. We are here for you 24/7/365. 

PRIVATE GUIDE WORLD support team

You can find us on Facebook, Instagram, LinkedIn, Twitter, Pinterest, VKontakte, TikTok, and YouTube:

Download our Private Guide World mobile app for free by clicking on the appropriate icon below to maintain a connection between tour guides and tourists:

Keep your password safe, inaccessible to others, and remember that solutions exist for any situation!

Read our previous article - Cameroon with a tour guide: Erupting Volcano, Vanishing Lake, Giant Frogs, the Largest Gorillas, and 250 Local Languages

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