1. Are there delays in the delivery of messages or notifications?

No. Messages and notifications (an email to the registered email address and a push notification in the smartphone app) are sent in real time. We test the system periodically from various devices and accounts. In all tests, tour guides receive alerts of new messages immediately after the tourist presses the SEND button.

2. What can I do if I still feel that something is delayed?

You can try it yourself, easily and reliably:

• Register a new tourist account on PRIVATE GUIDE WORLD using a different email address.
• To perform this test clearly, log in on a separate, independent device or computer (not the one where you use your guide profile).
• Send a Private Message from the tourist profile to your tour guide profile (pay attention to the minimum of 200 characters in the first initial message).
• Notice how quickly the tour guide 's account receives the notification.

This test removes all doubts: it is the most objective way to verify delivery speed.

3. Why do tourists sometimes not reply after I reply to them?

Some common reasons are listed below:​

• The tourist had already found a guide he liked better.
• The tour guide's response was not competitive enough in terms of price or offer.
• The tour guide's message was unclear, unfriendly, and unattractive.

4. What can I do to increase my chances of receiving responses?

• Respond quickly.
• Write clearly and personally.
• Highlight what makes your journey unique.​
• Review and improve your profile photos, description, and prices.​

Conclusion:

Our system is fast and reliable. If a tourist doesn't respond, it's not a technical issue, but rather a standard screening process. You can always test the system yourself using the method mentioned above.

The PRIVATE GUIDE WORLD platform doesn't just list attractions—we connect you with passionate local tour guides from every corner of the globe! Each guide offers the tours that are a gateway to unforgettable experiences, showcasing both iconic landmarks and the hidden gems that make their cities truly special. Dive into any guide's profile to discover the authentic excursions and places they're excited to share with you, tailored to your interests. Travel isn't just about sightseeing; it's about embarking on a unique journey filled with personal stories and local secrets. Create memories that you'll cherish forever!

Your subscription always runs for 365 days (1 full year) from the date of activation.

• If you have no active subscription, the new subscription will become active immediately after payment and remain valid for 365 days.

• If you already have an active subscription, any renewal paid in advance will not shorten your current period. Instead, the new subscription will begin the day after the current one ends and will then last for 365 days.

You can always check the exact expiration date of your subscription. It is displayed in red under your avatar in the MY PROFILE section (accessible from the upper-right corner drop-down menu on any webpage). This information is visible only to you, not to visitors.

Example:

If you start your subscription on October 1, 2025, it will expire on October 1, 2026.

If you renew early and pay on July 1, 2026, the new subscription will automatically activate on October 2, 2026 and run until October 2, 2027.

Tip:

You may pay for multiple years in advance without limit. This ensures uninterrupted access and protects you against any possible future price changes.

Yes. You don’t need to create a new profile. We can update your registered email address while keeping your account data safe and unchanged.

Here’s how the process works:

1. Send a request from your currently registered email address (the one connected to your account) to support@pg.world

2. In your request, clearly state the new email address you want to use.

3. Once we receive your request, we will update your profile with the new email address.

4. All your account data, including your password, tours, and messages, will remain the same.

5. We will send you a confirmation as soon as the change has been completed.

⚠️ Important:

• For security reasons, we usually process requests only if they come from your registered email address.

• If you no longer have access to your old email, please contact our support team. In such cases, we may ask for additional verification (e.g., profile details, uploaded documents, or other personal identifiers) to confirm ownership of your account.

FAQ – Traveler Reviews and Guide Responses

Can travelers write reviews on PRIVATE GUIDE WORLD?

Yes. Registered travelers may leave reviews about their communication or experience with a tour guide. Each review must reflect a genuine interaction and be written in a respectful manner.

Are reviews checked before publication?

Yes. Every review is manually moderated to ensure it complies with our Terms of Use.

We verify that reviews are authentic, respectful, and free of personal data, offensive language, or promotion of third-party services.

Can a tour guide reply to a review?

Yes. Each guide may send a short, professional reply to any published review by emailing support@pg.world

After moderation, the reply will appear directly below the traveler’s comment. This provides travelers with a comprehensive understanding of both aspects of the experience.

Can a guide request the removal of a review?

Reviews are removed only if they clearly violate our Terms — for example:

• contain offensive, discriminatory, or defamatory content,

• include private contact information, or

• are proven to be fraudulent or unrelated to any real interaction.

In all other cases, the review remains visible, possibly with the guide’s response or marked as “Disputed.”

What does “Disputed” mean under review?

A “Disputed” label means the guide has challenged the accuracy or fairness of a review, and the platform is verifying the case.

During this process, the review remains visible but is flagged as under review for transparency.

Can travelers edit or delete their own reviews at a later time?

Yes. A traveler can request an edit or deletion by contacting support@pg.world from the same email address used for registration.

Edits or removals are accepted only when the reason is legitimate and verified.

Who is responsible for what’s written in reviews?

Each review and response represents the personal opinion of its author.

PRIVATE GUIDE WORLD is not responsible for the accuracy of statements made by users but reserves the right to moderate content that breaches its Terms.

For a step-by-step explanation on how to create and publish a traveler review, click on the image below and read our article in English (or the platform's 5 other languages), “How to Create a Traveler Review on PRIVATE GUIDE WORLD”: