FAQ

1. Are there delays in the delivery of messages or notifications?

No. Messages and notifications (an email to the registered email address and a push notification in the smartphone app) are sent in real time. We test the system periodically from various devices and accounts. In all tests, tour guides receive alerts of new messages immediately after the tourist presses the SEND button.

2. What can I do if I still feel that something is delayed?

You can try it yourself, easily and reliably:

• Register a new tourist account on PRIVATE GUIDE WORLD using a different email address.
• To perform this test clearly, log in on a separate, independent device or computer (not the one where you use your guide profile).
• Send a Private Message from the tourist profile to your tour guide profile (pay attention to the minimum of 200 characters in the first initial message).
• Notice how quickly the tour guide 's account receives the notification.

This test removes all doubts: it is the most objective way to verify delivery speed.

3. Why do tourists sometimes not reply after I reply to them?

Some common reasons are listed below:​

• The tourist had already found a guide he liked better.
• The tour guide's response was not competitive enough in terms of price or offer.
• The tour guide's message was unclear, unfriendly, and unattractive.

4. What can I do to increase my chances of receiving responses?

• Respond quickly.
• Write clearly and personally.
• Highlight what makes your journey unique.​
• Review and improve your profile photos, description, and prices.​

Conclusion:

Our system is fast and reliable. If a tourist doesn't respond, it's not a technical issue, but rather a standard screening process. You can always test the system yourself using the method mentioned above.