1. Are there delays in the delivery of messages or notifications?

No. Messages and notifications (an email to the registered email address and a push notification in the smartphone app) are sent in real time. We test the system periodically from various devices and accounts. In all tests, tour guides receive alerts of new messages immediately after the tourist presses the SEND button.

2. What can I do if I still feel that something is delayed?

You can try it yourself, easily and reliably:

• Register a new tourist account on PRIVATE GUIDE WORLD using a different email address.
• To perform this test clearly, log in on a separate, independent device or computer (not the one where you use your guide profile).
• Send a Private Message from the tourist profile to your tour guide profile (pay attention to the minimum of 200 characters in the first initial message).
• Notice how quickly the tour guide 's account receives the notification.

This test removes all doubts: it is the most objective way to verify delivery speed.

3. Why do tourists sometimes not reply after I reply to them?

Some common reasons are listed below:​

• The tourist had already found a guide he liked better.
• The tour guide's response was not competitive enough in terms of price or offer.
• The tour guide's message was unclear, unfriendly, and unattractive.

4. What can I do to increase my chances of receiving responses?

• Respond quickly.
• Write clearly and personally.
• Highlight what makes your journey unique.​
• Review and improve your profile photos, description, and prices.​

Conclusion:

Our system is fast and reliable. If a tourist doesn't respond, it's not a technical issue, but rather a standard screening process. You can always test the system yourself using the method mentioned above.

The PRIVATE GUIDE WORLD platform doesn't just list attractions—we connect you with passionate local tour guides from every corner of the globe! Each guide offers the tours that are a gateway to unforgettable experiences, showcasing both iconic landmarks and the hidden gems that make their cities truly special. Dive into any guide's profile to discover the authentic excursions and places they're excited to share with you, tailored to your interests. Travel isn't just about sightseeing; it's about embarking on a unique journey filled with personal stories and local secrets. Create memories that you'll cherish forever!

Your subscription always runs for 365 days (1 full year) from the date of activation.

• If you have no active subscription, the new subscription will become active immediately after payment and remain valid for 365 days.

• If you already have an active subscription, any renewal paid in advance will not shorten your current period. Instead, the new subscription will begin the day after the current one ends and will then last for 365 days.

You can always check the exact expiration date of your subscription. It is displayed in red under your avatar in the MY PROFILE section (accessible from the upper-right corner drop-down menu on any webpage). This information is visible only to you, not to visitors.

Example:

If you start your subscription on October 1, 2025, it will expire on October 1, 2026.

If you renew early and pay on July 1, 2026, the new subscription will automatically activate on October 2, 2026 and run until October 2, 2027.

Tip:

You may pay for multiple years in advance without limit. This ensures uninterrupted access and protects you against any possible future price changes.

Yes. You don’t need to create a new profile. We can update your registered email address while keeping your account data safe and unchanged.

Here’s how the process works:

1. Send a request from your currently registered email address (the one connected to your account) to support@pg.world

2. In your request, clearly state the new email address you want to use.

3. Once we receive your request, we will update your profile with the new email address.

4. All your account data, including your password, tours, and messages, will remain the same.

5. We will send you a confirmation as soon as the change has been completed.

⚠️ Important:

• For security reasons, we usually process requests only if they come from your registered email address.

• If you no longer have access to your old email, please contact our support team. In such cases, we may ask for additional verification (e.g., profile details, uploaded documents, or other personal identifiers) to confirm ownership of your account.

FAQ – Traveler Reviews and Guide Responses

Can travelers write reviews on PRIVATE GUIDE WORLD?

Yes. Registered travelers may leave reviews about their communication or experience with a tour guide. Each review must reflect a genuine interaction and be written in a respectful manner.

Are reviews checked before publication?

Yes. Every review is manually moderated to ensure it complies with our Terms of Use.

We verify that reviews are authentic, respectful, and free of personal data, offensive language, or promotion of third-party services.

Can a tour guide reply to a review?

Yes. Each guide may send a short, professional reply to any published review by emailing support@pg.world

After moderation, the reply will appear directly below the traveler’s comment. This provides travelers with a comprehensive understanding of both aspects of the experience.

Can a guide request the removal of a review?

Reviews are removed only if they clearly violate our Terms — for example:

• contain offensive, discriminatory, or defamatory content,

• include private contact information, or

• are proven to be fraudulent or unrelated to any real interaction.

In all other cases, the review remains visible, possibly with the guide’s response or marked as “Disputed.”

What does “Disputed” mean under review?

A “Disputed” label means the guide has challenged the accuracy or fairness of a review, and the platform is verifying the case.

During this process, the review remains visible but is flagged as under review for transparency.

Can travelers edit or delete their own reviews at a later time?

Yes. A traveler can request an edit or deletion by contacting support@pg.world from the same email address used for registration.

Edits or removals are accepted only when the reason is legitimate and verified.

Who is responsible for what’s written in reviews?

Each review and response represents the personal opinion of its author.

PRIVATE GUIDE WORLD is not responsible for the accuracy of statements made by users but reserves the right to moderate content that breaches its Terms.

For a step-by-step explanation on how to create and publish a traveler review, click on the image below and read our article in English (or the platform's 5 other languages), “How to Create a Traveler Review on PRIVATE GUIDE WORLD”:

Tour guide positions in any list with tour guides' profiles in a city or country on the PRIVATE GUIDE WORLD platform are calculated automatically.

The ranking system uses many factors, and we do not publish the complete formula to prevent manipulation.

However, these factors clearly influence a guide’s position in the city or country list:

1. Active paid subscription

2. How detailed and informative your profile text is

3. Quality of profile (avatar) and tour photos

4. How attractive is your profile to visitors (the red number next to the red eye next to every listed profile shows the number of visitors to your profile visitors since its registration)

5. Number of tours created and their quality (This does not mean that the more tours, the higher your position; rather, the opposite)

6. Original content only (texts must not be copied from other websites or platforms)

7. Number of traveler reviews

8. How often your profile is added to Favorites (red star icon with numbers next to each profile)

9. Number of requests received and response speed

10. How long has your profile been active on the platform

All these factors change over time, so positions may rise or fall.

How to increase your position faster

In addition to improving your profile content, you can use paid visibility options.

These options are available only for active tour guide profiles with an actual annual subscription and help your profile stand out in city and country lists.

• Each option applies to one profile

• Visibility is set per city and/or per country, and is the question of availability

• Prices depend on the selected option

• The final decision on any additional paid options belongs to the platform.

Here are the prices and details of the available visibility options (valid for Winter 2025/26).

Prices are relevant to one tour guide profile for one city and/or one country.

1. To be placed in the first position of the search results for your city/country*:

- for 3 months - 100€

- for 6 months - 150€

- for 1 year - 200€

2. Highlighting a profile with your preferred color of any existing colors in the world in a pale palette and a vivid contour:

- for 3 months - 30€

- for 6 months - 50€

- for 1 year - 70€

3. adding a special emblem "recommended"**:

- minimum for 1 year - 250€

In the screenshot, you can see how a visitor sees the emblem in a list with tour guides and then how it is seen when a profile is open:

You can combine several options into a single profile, with questions about their availability.

*This position always requires availability for a particular destination and time.

**This option is available only for active profiles with an uploaded license (or certificate or similar), answered tourist inquiries with at least three traveler reviews, and five published tours (minimum) with high-quality pictures and detailed descriptions. Our support team can provide additional services, such as editing your descriptions by professional writers and uploading high-quality, relevant photos for your tours, if needed. These services are already included in the cost. The PGW office reserves the right to make the final decision about the emblem placement, which has not been previously discussed.

VIDEO PRODUCTION

​The PRIVATE GUIDE WORLD production studio suggests the creation and further distribution of vertical mobile promotional videos presenting the tour guide activity in one country.

​### Video specifications
- Duration: up to 3 minutes
- Resolution: HD (1080p), 30 fps
- Format: MP4, MOV
- Ready for use on YouTube, Facebook, and Instagram

​### The video includes
- Structured presentation of your PRIVATE GUIDE WORLD profile
- Up to 8 selected tours (curated, not copied blindly)
- Up to 3 traveler reviews, voiced by AI talking avatars
- Licensed musical background
- Visual and technical optimization for social media platforms

​### Distribution
- The video is published once across ​8 official PRIVATE GUIDE WORLD social media accounts, such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, VKontakte, TikTok, and YouTube.
- Posting timing is determined by PGW editorial scheduling
- No guaranteed reach or engagement is implied (organic distribution)

### Delivery
- You receive the final video file (MP4​ or MOV) via direct download
- The file is fully usable by you for your own promotion
- No watermarks, no restrictions for personal or commercial self-promotion

### Requirements
To qualify for production:
- Your profile must be registered on PRIVATE GUIDE WORLD for at least 1 year
- An active annual subscription is required
- Profile text, tours, and images must meet PGW content quality standards

### Timeline
- Production time: up to 7 calendar days after confirmation and payment

### Price
- Total cost: 200 EUR
- One-time payment, no hidden fees
​- This introductory rate is valid during the initial rollout of the video promotion format and may change once production capacity is reached.
 

If you would like to proceed, please confirm, and we will provide the next steps.

If you need advice on what to improve first in your profile, feel free to ask.

If you have any questions, please contact our support team by email at support@pg.world or through our social media channels. 
We are here 24/7/365.